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Message:: [QUOTE="lookinforanswer, post: 289879, member: 10726"]I actually called the person who her name is Hope and she said the reason she doesn't do returns is because she sold a doll once and the lady told her she wanted to return it because it wasn't the right doll.  When the lady sent her the doll back she had changed the heads and kept the $400.00 head and put a 1990's head on it.  So Hope had the pictures and the proof of this and the lady ended up getting in trouble and getting booted off ebay because of this, it wasn't the ladies first time doing this. She said there were a couple of other things that made her do the no refunds and exchanges.  I would do the same thing if someone did that to me. I trust this woman she told me everything she has.  And has given me all of her other ebay names also, because she does it for other people and she does it at her business.  I have looked and seen she has a good reputation. I guess just because something is in writing doesn't make it so bad.  She printed her terms like that to protect herself.  There are bad buyers out there also. So I think I am going to trust my instincts and bid. Thanks for all your help and I will let you know if I get the bid. Lookinforanswer[/QUOTE]