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<p>[QUOTE=&quot;Lehigh96, post: 1401503, member: 15309&quot;]Stewart, </p><p><br /></p><p>Since you work for Heritage, I would like to make a suggestion for improving this program.&nbsp; In a nutshell, Heritage needs to make it part of their procedure to notify the seller when they have received the coin since the time between when the coin is shipped and the time the seller receives payment is so long.</p><p><br /></p><p>It would seem from the responses in this thread that nobody else has ever used this function.&nbsp; Since I just used it, I would like to share my experience.&nbsp; First, there is eligibility requirement.&nbsp; If you purchase a coin from Heritage value over $400, it would automatically be added to their &quot;Make Offer to Owner&quot; program.&nbsp; The default price is set 20% above the price realized at auction.&nbsp; This default price would provide a 10% profit to the seller as Heritage takes a 10% commission.&nbsp; The owner of the coin has the option to disable the offer program or change the price, but this must be done manually by editing the coin in your Heritage &quot;My Collection&quot; feature.</p><p><br /></p><p>If you are taking offers on a coin and a buyer submits an offer to Heritage, you will receive an e-mail from Heritage explaining that someone has made an offer which looks like this:</p><p><br /></p><p><br /></p><p><br /></p><p>If you accept the offer, Heritage sends another e-mail asking you to confirm the fact that your are willing to sell the coin which looks like this:</p><p><br /></p><p><br /></p><p><br /></p><p>Once you have confirmed that you truly want to sell the item, Heritage sends a final e-mail confirming the sale of the coin and providing shipping instructions to Heritage and that e-mail looks like this:</p><p><br /></p><p><br /></p><p><br /></p><p>I have to say that the first several steps of the process worked flawlessly.&nbsp; The offer was received and explained very clearly and it was very simple to complete the sales transaction.&nbsp; However, I received the final e-mail on 2/11/2012.&nbsp; I mailed the coin fully insured with delivery confirmation on 2/13/2012 but I never received an e-mail from Heritage informing me that they indeed received the coin.&nbsp; Heritage claims that they will collect payment and pay the seller within 30 days.&nbsp; I received my check for the coin on 3/19/2012 which was a little over 30 days, but I was getting nervous since I had not had any contact from Heritage since mailing the coin.</p><p><br /></p><p>In the end, the process works very well, but I think Heritage either needs to send an e-mail upon receipt of the coin or provide a way for the buyer/seller to check on the status of the transaction online.[/QUOTE]</p><p><br /></p>

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