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<p>[QUOTE=&quot;Brett_in_Sacto, post: 2369840, member: 71510&quot;]<span style="color: #ff0000">UPDATE - and a great one!</span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">I received a call from HA&#039;s privacy and compliance folks this afternoon.&nbsp; I&#039;m not sure it it was prompted by my escalation with their customer service - or if they lurk here and just put 2+2 together.</span></span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">They understand and agree that there was a boundary that was crossed -and they also understand that this could be a serious issue going forward.&nbsp; </span></span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">AND - they are going to take active steps to correct the issue.&nbsp; They agree that PII (Personally Identifiable Information) should be treated with the utmost respect and that they need to validate and get some sort of approval before something like this takes place in the future.&nbsp; For lack of a better term - build an ethical firewall.</span></span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">Whatever the source - the result is - I could not be happier with HA&#039;s response to the issue and their commitment to review their customer&#039;s data privacy handling procedures.</span></span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">It was very clear from the call that they &quot;get it&quot; and will do what it takes to protect their customers.</span></span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">To officially end the rant - I applaud their response and actions.&nbsp; It&#039;s absolutely wonderful to hear that a company is truly concerned and takes action in the right direction.</span></span></p><p><br /></p><p><span style="color: #ff0000"><span style="color: #000000">I&#039;m a &quot;white hat&quot; in the cyber security world.&nbsp; I know what is possible, but I also understand the controls that should be in place.&nbsp; I bring this stuff to light in hopes of making good in the world.&nbsp; And surely pointing out what is bad.&nbsp; In this case, good came of the raised flag.</span></span></p><p><br /></p><p>They will have me as a future customer.[/QUOTE]</p><p><br /></p>

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