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<p>[QUOTE="josemQ, post: 314792, member: 11702"]Hi!</p><p><br /></p><p>This is the first time I have this problem. I don't know what is the following I can do.</p><p><br /></p><p>Last February I made an order with Muntplaats (<a href="http://www.muntplaats.com/" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.muntplaats.com/" rel="nofollow">http://www.muntplaats.com</a>). I ordered several coins by INSURED mail. I made a bank transfer to them and waited for the parcel. In April, as I have no notice from the coins, I asked to Muntplaats about my order. They reply that they were moving to a new office and they asked to me I will wait until the end of April. After a lot of e-mails asking for my order I got an e-mail from Muntplaats saying that the parcel was returned to them and sent again. At the beginning of June I got another e-mail from Muntplaats (after several e-mail from me) in which they told me about lot of problems with parcels to Spain!. At the beginning of July I sent to Muntplaats another e-mail, and others at the end of July, and the end of August. </p><p>At the end of August I got an e-mail from Muntplaats in which they told me they will check with the post. In October I got an e-mail in which they told me they have no news from the post office. In November another e-mail saying they will give a solution to my problem at middle November. Since then, I have no notice from Muntplaats. </p><p><br /></p><p>The order was made one year ago. The postage was paid as INSURED. I have no response from the dealer since the beginning of November. </p><p>I though Muntplaats was a serious dealer but his response has been very bad. </p><p><br /></p><p>My question is: Have I any option to get my coins or to recover my money? </p><p><br /></p><p>Thanks </p><p><br /></p><p>Jose M. Quintana[/QUOTE]</p><p><br /></p>
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