Has anyone recieved a survey from the mint about a new silver eagle set for 2012?

Here's what I got...........

National Analysts Worldwide is conducting a brief survey, on behalf of the United States Mint, to identify how the United States Mint can improve the products and services it provides. The survey is entirely voluntary, and should take about 10-15 minutes of your time.
The deadline for completing the survey is January 29th, 2012.

The survey asked about my past purchasing from the mint and what I will be looking for in the future. The interesting part was centered around my opionion of a 2012 Special Silver Eagle set and what should be included in the set. They listed a 2012 Reverse Proof, a High Relief Silver Eagle, an S mint Proof, uncirculated P and D Siver Eagles, so on and so forth. They said that they will be making a 3 coin special set with limited mintage for $125.00.

Did anyone else get one of these and if so what do you think?

 

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i thought it a 2 coin set for 125 and they asked about a 3 coin set and asked what you would prefer and i put reverse proof/high relief/proof silver eagle but i could be wrong on my understanding because it would not be the first time i was wrong !!!

 

I had completed an online survey awhile back. If I recall correctly, it was sent to me right around the time the 2011 ASE 5-coin set was issued in late October 2011. Having always received very good service from the US Mint dating back to my first purchase in 1976, the Mint received a favorable response on my end.

A 2012 ASE set of two or three would be welcomed!

 

I just completed it, they did talk about a special 3 coin ASE set for 2012 and what I thought about what the mix should be. I selected HR, RP, Special Proof as my 3 choices. Now to wait and see what they do, if anything.

 

Yes, other people are getting the latest survey as well. The Mint issues these surveys from time to time, it's nothing to be alarmed about. The Mint has invested money in a marketing study but have they fixed their ordering web site yet to deal with release day ordering sluggishness? I bet not. They claimed a short while back how much money they were devoting to some company to fix the problem. How long does this actually take?

In this survey they are solicting options of giving you a "choice" after they ticked off a lot of customers last year with the A25 sets. The annual report that recently came out mentioned there will be a 2012 ASE with an "S" mintmark. It's too little too late to fix past problems and adding more product offerings only dilutes overall interest and "special" ness that they are using to sell something to you.

I felt the best option in the entire survey was the question about whether the Mint should 'mint to demand' and only fulfill orders based on orders taken. I have been suggesting this idea on CT and in such surveys for some time. The survey also suggested the Mint may sell bullion direct to retail customers, which is interesting considering the current arrangment with APs.

The worst design of the survey was the amount of demographic information they were collecting without sufficient opt-out (decline to answer) choices. It also needed options to give no prefered choice for some of their ideas that they wanted answers for when asking customer preference in the survey.

These surveys do not convince me that the US Mint is committed to fixing problems customers cite nor having an open channel of communication with them by hiring outside agencies to conduct marketing surveys, maintaining the distance between the Mint and their customer/collector.

 

I am in no way married to the U. S. Mint. In fact, there are many world mints that produce coins at least as good and even better than the U. S. Mint. As far as I am concerned, it is merely 1 source among many to feed my habit. I really believe nothing will be fixed unless the consumer starts to affect the its revenue. However, it seems as though that is unlikely to happen. As long as sales are decent, it will not feel compelled to do anything to improve itself. Its ordering system is horrible, but we still come back. It messed up big time on the bullion puck releases, but we still came back. It messed up again big time on the 25th Anniversary Set release, but we are still coming back. We are like the spouse in an abusive relationship. We will continue to complain, but we will still come back.

If we really want something to happen to alleviate the current shortcomings of the Mint, I'm afraid the best solution is to stop buying. The problem is, as mentioned above, the chances of that happening are slim to none, due to the fact in some people's minds, the U. S. Mint is the only 1 in the world. To make a long story short, we should just get used to the Mint's behavior until we are seriously ready to do something about it.

 

There was very little if anything about customer service or satisfaction in the survey. Mainly my buying habits and how I would like my boxed set of Silver Eagles served up. I wish it would have focused on other issues like being able to get rolls of business strikes without the steep mark-up like the ATBs at near double face value. So I bet we'll see an non-anniversary set this year. I would love a high relief ASE and will plan to have the day off just to make the order.

 

I got the survey yesterday. But the way I understood it, they want to do a 2 coin set not a 3 coin set. They also inquired about whether to release one set a year or two different sets. Then they asked what coins I would like to see in the set. They did ask what my top three coices would be though, but I think that was just in case one of my top two choices couldnt be used.
My idea was to release a 2 coin set that has a proof S mint mark and an uncirculated S mint mark, but to also make it so these two S mint coins are only available in this set.

I also suggested that either they enhance the word "GOD" in a bold font like they did on the 26 peace dollar or spell "TRUST" - "TRVST" like the Peace dollars.... So you heard it here first folks.

 

Exactly, the survey only further served their marketing efforts, it wasn't a customer satisfaction survey. There was one area of the survey where feedback could be given though, so that was a chance to voice thoughts and ideas.

There was talk back around 2009 of a UHR palladium eagle if/when that coin came to market, but the Mint has dragged its feet and continues to do so on getting this coin through the feasibility study, which was supposedly submitted to an outside agency in 2011 and slated for a report sometime this year. Don't hold your breathe for this coin coming out, let alone as a UHR since it wasn't mentioned much in the last bill, that it could be UHR anymore. Anyway, just a thought on the UHR idea.

 

Survey questions concerning potential 'special sets' of Silver Eagle coins for 2012

Language which appears at the beginning of the survey:

"This survey is designed to help the United States Mint understand how it can improve the products and services it provides.

To begin, we will first take a few minutes to familiarize you with our survey. The survey will NOT ALLOW YOU TO SKIP A QUESTION. If you do not know an exact answer, then please give your best estimate."


Please note that the text below is just a portion of the overall survey. Answers given to other questions in the survey allowed the survey program to narrow questions specific to an individuals responses, such as related buying behavior or choices from past transactions or whether you plan to buy again from the U.S. Mint in the future. There was also lot of personal demographic information required in order to complete this survey, such as one's: gender, age, household income, ethnicity and other common marketing questions.

This post is just to share with anyone who did not receive the survey what questions were asked about 'special sets', mintage, price estimates, finishes, UHR and mint mark options therein. Below are transcribed the line of questions from the survey about the potential "special sets" of American Eagle Silver coins:


The U.S. Mint may consider offering a special American Eagle Silver Coin Set in 2012. This would be a special set containing the following 1-ounce silver coins:

• American Eagle Silver "San Francisco Proof" Coin bearing a "S" mint mark, only available in this special set
• American Eagle Silver "San Francisco Reverse Proof" Coin bearing a "S" mint mark, only available in this special set

This set will only be produced in 2012; no additional American Eagle sets of this type are planned in the near future.


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The U.S. Mint plans to manufacture 300,000 of these sets. Once these are sold, no additional sets will be available. There will be a purchase limit of 5 sets per household.

The price of this set will be approximately $125.


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How likely will you be to purchase this set if it is offered in 2012?

Vote from: 1 (Not at All Likely) to 6 (Extremely Likely)


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How appealing would each of the following types of coins be if they were included in the set?

Types of coins

Vote on each item from: 1 (Not at All Likely) to 6 (Extremely Appealing)

• Standard American Eagle Silver uncirculated coin (with customary "W" mintmark)
• American Eagle Silver bullion
• Proof American Eagle Silver coin with special Mint Mark (e.g., "S", "D", wtc.)
• Uncirculated American Eagle Silver coin with special Mint Mark (e.g., "S", "D", etc.)
• Coin with a unique design feature - ultra high relief
• Standard American Eagle Silver proof coins (with customary "W" mintmark)
• Coin with a unique finish - reverse proof


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What mintage quantity would you recommend the U.S. Mint consider for such a set?

Mintage Quantity for American Eagle Special Sets

Choose one from the list:

• 75,000
• 100,000
• 150,000
• 200,000
• 250,000
• 500,000
• Mint to demand (that is, produce as many sets as required to fill all orders that are received)


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Transcribed from National Analysts Worldwide 2012 United States Mint survey.

 

How about a UHR Piedfort Silver Eagle and a UHR Piedfort Palladium Eagle? Now that would be a set worth owning!

 

Wow, thanks Krispy for posting the transcripts. I guess I read a little more into it than was really there. I'm a little new to this, and maybe let my hopes take off a bit, which is kind of why I intially posted. You guys on this site great people and thank you for answering my questions.

 

I just finished the survey. I was a little bummed about an annual silver eagle set with a reverse proof. It takes away the specialness of it for me, kinda of waters it down. With that said mark me down for a high relief silver eagle, that's too cool.

 

I just finished my survey.

but a non Anniversary reverse proof ? I am not much of an ASE collector but to me it's to soon for another reverse proof. this might be tricky for flippers.

I will buy my household limit though ! LOL

 

how about a reverse gold proof eagle? Did they start making them the same year as the silver eagles? How about a gold anniversary set.

 

A redesign for ASEs would be interesting.

 

I specifically commented that they should leave the design alone

 

Seems to me if they include a reverse proof in these "special" sets it will take away from the unique-ness of those previous two coins. It will probably have some effect on their current prices too, although not much due to the mintage numbers.

I think they should do a unique set every year with a proof coin from each of the mints...that would be neat, or maybe a D Proof, S Proof, and an ultra-high relief coin set. Limit it to 100k or 150k on the mintage. But seems like this is going to greatly clutter up the number of silver eagles. Maybe its just me, I dont know.

 

they did that for the 20th set but gold was a lot cheaper then. the price would be very high for a gold set now. maybe they don't think there will be enough interest or ability to buy enough to put a set together