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<p>[QUOTE=&quot;fretboard, post: 1029873, member: 19765&quot;]You should be able to open a case, I forget what the exact time frame is but it&#039;s not 30days!&nbsp; It&#039;s only the beginning of November so you have more time to work this out for certain.&nbsp; Also, I got one ebay package around a month after I got a refund.&nbsp; Sometimes things happen with the mail that have nothing to do with the seller or buyer.&nbsp; Good luck in giving your grandaughter something she will cherish for many years to come and possibly a life time of memories.&nbsp; WTG!![/QUOTE]</p><p><br /></p>

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