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<p>[QUOTE=&quot;borgovan, post: 806455, member: 13016&quot;]I am a firm believer in customer satisfaction, but I know that it is an impossibility to please everybody. </p><p>&nbsp;</p><p>Years ago, I read Bob Tasca&#039;s book &quot;You Will be Satisfied.&quot; This man had one of the most successful automobile dealerships in the country, all based on his theories of customer service. One of his statements was that 2% of people will not be pleased no matter what you do. </p><p>&nbsp;</p><p>This 2% comprises the customers that you do not want. If someone is being unreasonable, and I have been honest, and I have done everything I can to make them happy, and they still are not, then those are people I do not want for customers. I am not afraid to anger 2% of people by telling them to do business elsewhere.[/QUOTE]</p><p><br /></p>

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