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<p>[QUOTE="silvermonger, post: 1300511, member: 12490"]jjack, Im not sure you can make that as a direct comparison as the US Mint is a government institution through and through and the Perth Mint is a privately managed (GOLD Corp) business that is actually owned by the government of Western Australia.</p><p>----------------------</p><p><br /></p><p>Logically, the Mint would have no goals. The Mint has mandates issued by the US Congress to carry out.</p><p><br /></p><p>Beyond that, mint management knows they will look better and may increase job longevity if they can show greater profits each year. That can be difficult when you are losing money minting most of Americas pocket change. Those modern layered coins are expensive and so a nickel or cent costs more to produce tha its face value. That has not happened many times in the history of the Mint. Thats one reason they overcharge for cartoon coins, trying to balance the books. Fortunately they seem to have an ever increasing interest in design and quality.</p><p><br /></p><p>My suggestion to the mint managers would be to read a book on customer service. On the other hand, government mandated service and customer service may not mesh easily or logically. Much like 'military intelligence'</p><p><br /></p><p>The letter of regret that you received is certainly showing some glimmer of hope. The Mint doesnt always seem to be aware of collectors and we have to remember we are only a minute piece of the action compared to the Mints mandates.[/QUOTE]</p><p><br /></p>
[QUOTE="silvermonger, post: 1300511, member: 12490"]jjack, Im not sure you can make that as a direct comparison as the US Mint is a government institution through and through and the Perth Mint is a privately managed (GOLD Corp) business that is actually owned by the government of Western Australia. ---------------------- Logically, the Mint would have no goals. The Mint has mandates issued by the US Congress to carry out. Beyond that, mint management knows they will look better and may increase job longevity if they can show greater profits each year. That can be difficult when you are losing money minting most of Americas pocket change. Those modern layered coins are expensive and so a nickel or cent costs more to produce tha its face value. That has not happened many times in the history of the Mint. Thats one reason they overcharge for cartoon coins, trying to balance the books. Fortunately they seem to have an ever increasing interest in design and quality. My suggestion to the mint managers would be to read a book on customer service. On the other hand, government mandated service and customer service may not mesh easily or logically. Much like 'military intelligence' The letter of regret that you received is certainly showing some glimmer of hope. The Mint doesnt always seem to be aware of collectors and we have to remember we are only a minute piece of the action compared to the Mints mandates.[/QUOTE]
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