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Gaithersburg Coin Exchange -- Terrible Service
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<p>[QUOTE="Goldmund, post: 425915, member: 15660"]<b>Great experiences with Gaithersburg Coin Exchange</b></p><p><br /></p><p>I'm sorry to hear that someone had a poor experience with gaithersburg Coin Exchange (GCE). I've been one of their customers for over 15 years, and have always had good to great experiences.</p><p> </p><p>I admit that there have been times when I called and Bob was busy and a bit short on the phone, but I've always had experiences when he patiently answered many questions and was extremely cordial. The latter far outweighed the former.</p><p> </p><p>Moreover, I always got great service, and have never been disappointed with the coins I've received. About 90% of my order were over the phone, and I had teh opportunity to visit the store about a half-dozen times. </p><p> </p><p>I typically sent in personal checks, knowing that there would be a three week delay to get the order filled. However, whenever I sent in a certified check, my orders were filled promptly. </p><p> </p><p>I have never experienced a wait with a certified check. My bank was in Virginia, not far from the GCE offices, so maybe that helped.</p><p> </p><p>In the end, what I appreciated was getting exactly what I ordered, at a great price. GCE has consistently given me the best value for my money, and that was worth the occasional curt response from Bob when he was really busy.</p><p> </p><p>I am not related and not a friend of Bob's, but a lifelong collector (about 40 years) who knows good value. GCE always delivered the best value for whatever I was buying, and I trust them fully.[/QUOTE]</p><p><br /></p>
[QUOTE="Goldmund, post: 425915, member: 15660"][b]Great experiences with Gaithersburg Coin Exchange[/b] I'm sorry to hear that someone had a poor experience with gaithersburg Coin Exchange (GCE). I've been one of their customers for over 15 years, and have always had good to great experiences. I admit that there have been times when I called and Bob was busy and a bit short on the phone, but I've always had experiences when he patiently answered many questions and was extremely cordial. The latter far outweighed the former. Moreover, I always got great service, and have never been disappointed with the coins I've received. About 90% of my order were over the phone, and I had teh opportunity to visit the store about a half-dozen times. I typically sent in personal checks, knowing that there would be a three week delay to get the order filled. However, whenever I sent in a certified check, my orders were filled promptly. I have never experienced a wait with a certified check. My bank was in Virginia, not far from the GCE offices, so maybe that helped. In the end, what I appreciated was getting exactly what I ordered, at a great price. GCE has consistently given me the best value for my money, and that was worth the occasional curt response from Bob when he was really busy. I am not related and not a friend of Bob's, but a lifelong collector (about 40 years) who knows good value. GCE always delivered the best value for whatever I was buying, and I trust them fully.[/QUOTE]
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