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<p>[QUOTE="vwap, post: 330248, member: 10114"]Here's the update:</p><p><br /></p><p>I received the coins yesterday, as ordered/paid for. Having had this experience, despite ending well, I'd definitely never deal with Gaithersburg Coin Exchange again (and would recommend that nobody else does, either).</p><p><br /></p><p>After placing my order back in December, not once did I receive a call, promised or otherwise, back from GCE. Not when they cashed my "counterfeit" cashier's check. Not when they said they'd look into my order status (on multiple occasions). Not when they said they'd follow up in the morning after checking with the bank. ... Not a single one. </p><p><br /></p><p>During my multiple phone calls, I was repeatedly told (in different ways, by different people) that they were much too busy to deal with me or my issue ("line out the door!"), or they were "waiting on the bank." (After speaking directly with their bank branch, they'd told GCE to check directly with Official Items -- it was out of the branch's hands; they weren't checking on anything!)</p><p><br /></p><p>As far as I can tell, it doesn't seem like there was any intent to fulfill my order without action on my part -- to contact them, the bank, and do the runaround with everyone. I'm not sure they would've shipped my order had I not contacted them!</p><p><br /></p><p>In the end, I'm pretty sure the "line out the door" was the line of customers, both "real" and virtual, leaving and not looking back.</p><p><br /></p><p>Although I'm thankful I didn't have to resort to hardball tactics to get them to follow through, thanks to everyone here for their suggestions![/QUOTE]</p><p><br /></p>
[QUOTE="vwap, post: 330248, member: 10114"]Here's the update: I received the coins yesterday, as ordered/paid for. Having had this experience, despite ending well, I'd definitely never deal with Gaithersburg Coin Exchange again (and would recommend that nobody else does, either). After placing my order back in December, not once did I receive a call, promised or otherwise, back from GCE. Not when they cashed my "counterfeit" cashier's check. Not when they said they'd look into my order status (on multiple occasions). Not when they said they'd follow up in the morning after checking with the bank. ... Not a single one. During my multiple phone calls, I was repeatedly told (in different ways, by different people) that they were much too busy to deal with me or my issue ("line out the door!"), or they were "waiting on the bank." (After speaking directly with their bank branch, they'd told GCE to check directly with Official Items -- it was out of the branch's hands; they weren't checking on anything!) As far as I can tell, it doesn't seem like there was any intent to fulfill my order without action on my part -- to contact them, the bank, and do the runaround with everyone. I'm not sure they would've shipped my order had I not contacted them! In the end, I'm pretty sure the "line out the door" was the line of customers, both "real" and virtual, leaving and not looking back. Although I'm thankful I didn't have to resort to hardball tactics to get them to follow through, thanks to everyone here for their suggestions![/QUOTE]
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