Message:

<p>[QUOTE=&quot;Clezra5k, post: 3053661, member: 94580&quot;]The lack of updates has been due to a lack of communication from PCGS, though I did actually &quot;update&quot; in a way recently by noting a lack of communication from PCGS. That did change the day before yesterday and I am engaged directly with PCGS customer service finally.</p><p><br /></p><p>No offense, but there was no need to &quot;get my thoughts in order&quot;. My thoughts were clearly in order. Both here, and in much more detail with PCGS. In an effort to allow for the errors that come with any business, I&#039;ve withheld names and details of my communication with PCGS as my intention was never to drag them through the mud. It was because of their professional reputation that I was very surprised by both the situation and especially the response from their CS. I posted here to find out if this was business as usual for them.</p><p><br /></p><p>PCGS has acknowledged that they dropped the ball and they&#039;re finally kicking their investigation apparatus into gear. They assured me what I guessed was true, and the above poster also mentioned; that every point of contact is filmed and if anything untoward occurred they&#039;re on it as they have a reputation to uphold. Apparently, pcgs recently updated their phone system and voicemails have been getting gobbled up. That matters because I was directed to a VP the week before last who never returned my call and that helped set me off and left me feeling like I was dealing with a poorly run business, prompting my post here curious if that was how they worked.</p><p><br /></p><p>As a sidenote; I learned PCGS is perfectly fine with coins being shipped in the original airtights contrary to the public facing shipping instructions. I&#039;d certainly prefer that for most modern coins with large mirror fields.</p><p><br /></p><p>There have been an interesting/surprising number of assumptions made about me, my motivations, and my character, etc etc. Fortunately, I am not one to care what people think of me but I must say, this is not a particularly welcoming community. That&#039;s a broad and maybe unfair assertion but even those that claim to be posting neutral comments are doing nothing of the sorts. There were a few of you that understood what I was, clearly i might add, saying/looking for. Thank you kindly, I noticed and it was sincerely appreciated.</p><p><br /></p><p>To those that were not just unwelcoming but borderline hostile: Why? It was obvious I was distressed due to a lack of communication from PCGS and I was reaching out for advice. I could have complained about only 1 70 grade out of 12 coins submitted, but the grade was NEVER the issue. The PF65 simply tipped me off that something was wrong. And I was right. It&#039;ll be a week or so before PCGS gets back to me with what they discovered on their end. There is every chance I won&#039;t share every detail. I&#039;ve owned a few different businesses and the interwebs, while great in many ways, can also amplify unusual negative events unfairly.</p><p><br /></p><p><br /></p><p><br /></p><p>Sadly, the slabs are full of &quot;stuff&quot; Even worse, the coin itself was scratched as is the slab (one horribly so). There are significant scratches on several of the coins. I think the lettering is just the PCGS logo.</p><p><br /></p><p>[ATTACH=full]764609[/ATTACH][/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in