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<p>[QUOTE=&quot;YOTHR, post: 24645473, member: 143785&quot;]I export a lot from Germany to the USA.</p><p><br /></p><p>First of all, you have to distinguish between three different shipping routes. </p><p><br /></p><p>The most expensive, but fastest, option is shipping with a service provider such as UPS, FedEx, TNT or DHL Express (not to be confused with simple DHL parcels or the German Post!). Unfortunately, not all customers are willing to pay the approximately 20-30 euros shipping costs for this service. I offer this shipping option, but not every buyer chooses this option. The advantage here is that the tracking already works seamlessly from Germany to the recipient.</p><p><br /></p><p>Another option is a DHL parcel (not DHL Express). However, it is not really an option, as the shipping costs are the same as with UPS, FedEx and Co - but the shipping time is much higher.</p><p><br /></p><p>The last option is a registered letter with tracking. This is the cheapest option, but also the slowest! Many choose this option for particularly cheap coins around 50-150 euros, because perhaps shipping costs around 20/30 euros are not worth it. The biggest problem is not necessarily the duration of the shipment, but the tracking. There is a kind of &quot;black hole&quot; (which can take a very long time!). You hand over the letter to Deutsche Post and can follow the tracking - then the &quot;black hole&quot; comes when you hand it over to customs and on its way to the USA. Then it shows up again in the USA at some point - but it can no longer be tracked on the German Post website, you have to track it via the USPS website.</p><p><br /></p><p>I have also had the problem that such items were thought to be lost. You could watch the item for 1 week on the German site, then the &quot;black hole&quot; came and you didn&#039;t see anything for 3 weeks - not at Deutsche Post, not at USPS. We were about to give the shipment as lost, when out of nowhere the buyer contacted us and explained that all of a sudden the shipment was in his mailbox - completely unexpected. This is what happens. Keep in mind that such shipments can take 6-8 weeks to arrive.</p><p><br /></p><p><br /></p><p>But to address your case. What is always (!) available on the German side (of the Deutsche Post website) - the receipt that the item was posted / handed in! </p><p><br /></p><p>An item, a letter cannot be lost during delivery. You go to the post office and give the lady or gentleman at the counter your letter / item and at that moment it is scanned - and then it is also in the system (you also get a receipt that you have handed in the item). You can also give the letter/item to a post driver - but again - when handing it over, the post driver takes his scanner and the item is immediately entered into the system. </p><p><br /></p><p>The item must therefore be entered in the system as &quot;handed over the item on (date)&quot;. What happens afterwards, of course, is not in the hands of the sender. When the consignment has been handed over, the sender has done everything necessary. If the letter is then lost in the branch or in a warehouse or during the journey - this can always happen - but it is not the seller&#039;s fault.</p><p><br /></p><p>What surprises me in your case, however, is that according to your statement, the item does not appear in the system as &quot;handed in&quot;.</p><p><br /></p><p><br /></p><p>PS: By the way, a small tip for those who buy coins in the EU - ask the dealer to declare the goods as follows: &quot;antique more than 100 years old&quot; - I have had very good experiences with this so far![/QUOTE]</p><p><br /></p>

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