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<p>[QUOTE=&quot;globaldjs, post: 2784047, member: 50449&quot;]Long story short. I&#039;ve been a client of NGC since 2010. Know these games very well. However last submission is something exceptional. Got 3 (THREE!!!) high value coins with fingerprints which were not there when I sent the coins for grading. Customer service told me to return the coins for &quot;appearance review&quot;. So the coins will go through conservation, re-grading and should get the same grades. Free of charge. Ok, done. Now guess what? I got this email today.</p><p><br /></p><p>Sure, it&#039;s not the end of the world but I fed up. The company does not take any responsibility and puts all blame on customer.</p><p>Funny thing, I submitted these coins for third time and they came back in slightly better grades than before. There are 3 pictures of each coin in NGC database. Two pictures don&#039;t have any fingerprints and last one has. Just an example from their database:</p><p><br /></p><p>[ATTACH=full]644813[/ATTACH]</p><p>[ATTACH=full]644816[/ATTACH]</p><p><br /></p><p>My conclusion is either to put fingerprints on coins to get better grades <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie8" alt=":D" unselectable="on" unselectable="on" /> or... NGC is just unprofessional and greedy company.</p><p><br /></p><p>P.S. Noticed a finger print on the slab at the top picture. Probably they also would blame me <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie8" alt=":D" unselectable="on" unselectable="on" />[/QUOTE]</p><p><br /></p>

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