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<p>[QUOTE=&quot;Thender, post: 320974, member: 9389&quot;]My two cents....</p><p><br /></p><p>I have been in the auto repair business for 33 years. I can&nbsp; really say there are customers out there that you can bend over back words for and they will never be satisfied... You will be the biggest crook on the earth... </p><p><br /></p><p>I found it was easier to &quot;kill them with kindness&quot;... Just smile and say &quot;Have a nice day&quot;... They do not know how to respond...[/QUOTE]</p><p><br /></p>

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