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<p>[QUOTE=&quot;gmarguli, post: 320892, member: 246&quot;]I also believe that both parties should be satisfied with the transaction until it is final. However, this takes some action and responsibility on both parties. In this case, the buyer showed that they did not care about being satisfied as they made no attempt to gain satisfaction. All they did was leave bad feedback without any communication. That&#039;s a jerk buyer!</p><p><br /></p><p>Someone mentioned that they might come back to be a big customer for you. Personally, these are the type of customers that I don&#039;t want. These are the types of buyers that I block. 98% of your problems will come from 2% of your customers. I find it best to try and remove this 2% of my customer base so I can provide the best service at the best price to the remaining 98%. You can&#039;t make everybody happy.</p><p><br /></p><p>Also, I was under the impression that you delivered exactly what you promised - that being the coin pictured. You never promised they&#039;d grade the coin the same way as you or they&#039;d pay what they wanted to pay or that they&#039;d like it. It&#039;s meaningless what type of slab it was in. The buyer had the chance to properly address their concerns and they failed to do it properly. You held up your end and got screwed by a jerk buyer.[/QUOTE]</p><p><br /></p>

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