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FedEx lost my coins.
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<p>[QUOTE="Richard1972, post: 435177, member: 14172"]I won 13,000 dollars in coins in a Heritage auction. The package was sent FedEx with signature required. After not receiving my order for several days I emailed Heritage to get a tracking number. It turns out the package was left at my front door. I live in a 200 unit apartment complex. FedEx is admitting fault but claim the package was only insured for 100 dollars. How could Heritage ship a package of this value and only insure it for 100 dollars? Do they have any additional coverage of thier own? I called Heritage and got someone "assigned" to my case. She said that it's gone "upstairs" and the outcome is up to the big wigs. She also said that they might take care of me and then pursue FedEx. I don't know how i'm supposed to feel better when someone says "they might take care of me." Has anyone had any issues like this before. I paid with a bank wire and not a credit card so I can't dispute this. My only hope is that Heritage must have it's own insurance in addition to the 100 dollars that FedEx covers. I have ordered coins online many times but have always gotten things shipped via registered mail. I'm really at a loss for words at this point.[/QUOTE]</p><p><br /></p>
[QUOTE="Richard1972, post: 435177, member: 14172"]I won 13,000 dollars in coins in a Heritage auction. The package was sent FedEx with signature required. After not receiving my order for several days I emailed Heritage to get a tracking number. It turns out the package was left at my front door. I live in a 200 unit apartment complex. FedEx is admitting fault but claim the package was only insured for 100 dollars. How could Heritage ship a package of this value and only insure it for 100 dollars? Do they have any additional coverage of thier own? I called Heritage and got someone "assigned" to my case. She said that it's gone "upstairs" and the outcome is up to the big wigs. She also said that they might take care of me and then pursue FedEx. I don't know how i'm supposed to feel better when someone says "they might take care of me." Has anyone had any issues like this before. I paid with a bank wire and not a credit card so I can't dispute this. My only hope is that Heritage must have it's own insurance in addition to the 100 dollars that FedEx covers. I have ordered coins online many times but have always gotten things shipped via registered mail. I'm really at a loss for words at this point.[/QUOTE]
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FedEx lost my coins.
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