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<p>[QUOTE=&quot;tartanhill, post: 6626856, member: 93472&quot;]A while back I posted a picture of an EL hekte from Cyzicus that I purchased through Bertolami.&nbsp; After receiving the coin, I sent it to NGC to have it graded and encapsulated.&nbsp; I know that some of you on CT frown on this practice, but I do it with my higher end coins if only for the peace of mind it gives me that I am fairly certain that a coin is genuine.&nbsp; Well, this one was not.&nbsp; It was returned in a soft plastic flip with the notation that it was &quot;NOT GENUINE&quot;.</p><p><br /></p><p><img src="https://attachment.outlook.live.net/owa/MSA%3APACOCAMERON%40msn.com/service.svc/s/GetAttachmentThumbnail?id=AQMkADAwATdiZmYAZC04MTM0LWUwZGMtMDACLTAwCgBGAAADLd%2BVBGoQ3Uyp7QCzVKAlnQcAKBTb89WIQESJBAA87DFGcgAAAgEMAAAAKBTb89WIQESJBAA87DFGcgAESEXagwAAAAESABAAwz%2F6TClfsESCRPieyXLoTA%3D%3D&amp;thumbnailType=2&amp;isc=1&amp;token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjMwODE3OUNFNUY0QjUyRTc4QjJEQjg5NjZCQUY0RUNDMzcyN0FFRUUiLCJ0eXAiOiJKV1QiLCJ4NXQiOiJNSUY1emw5TFV1ZUxMYmlXYTY5T3pEY25ydTQifQ.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.hHZUBl0IDq3APCux8Un1pOftwIuEuynZBULi0R-lyj6vSypFBouPXRLXcXUkr6-U8mThIzjGVfi9bLPsTFQPPXyWGRq0JNKcNij4GzZPoKnS3lKqidh84-p-Z7L3Lxj2M_scnDz1si5DqN8FFwD5pOw5IAWNQtaZJT1UUTZH-t-jzZVTAIyFXCQxTqZFu8LnkKTbNzHYagLYDzBst51CP1b7gv5hM5p3tZqy5QpWDJ8P1O3OlHJ027uuBSwgFCpED-_DIgD4OemOmP1KGKS4dkFCh9Vv3PohZ34ktNg16VnZIDIZMlbE6BoNf5-T6f1zrZHxToXnW5ypSbRDBYVkog&amp;X-OWA-CANARY=AVf6R9Yno02YAYh86mfeh3CM3E9N4tgY5QBQBaVKgPz3ati0cciOXyqS5Sz7frnHNgO6MTdKIH8.&amp;owa=outlook.live.com&amp;scriptVer=20210301002.02&amp;animation=true" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /></p><p><br /></p><p>I immediately took a picture of the coin in the flip and contacted Bertolami asking for a refund and information about how to return the coin.&nbsp; I was contacted by Fabrizio Fazioli and was emailed a paid return label for DHL Express and an invoice to include with the return package and set a day and time for a DHL pick up.&nbsp; The return package went out on March 2nd, and I was notified by Fabrizio that he received it on the 4th!!&nbsp; I received the refund in my bank account today, the 8th, through Wise ( formally TransferWise ) where I also have an account.&nbsp; Is that good service or what?</p><p><br /></p><p>I know past posts at CT have asked about what international auction houses you can trust, and I would like to say that this experience with Bertolami has really earned my complete trust.&nbsp; I also especially thank Fabrizio for the very professional way he handled this problem.[/QUOTE]</p><p><br /></p>

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