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<p>[QUOTE=&quot;calcol, post: 25358649, member: 77639&quot;]Recently was about to go to UK and had several submissions at NGC that I did not want shipped while I was away.&nbsp; Also needed to update some credit card info.&nbsp; So, called their number, and to my surprise, was immediately connected with a knowledgeable and helpful agent.&nbsp; Put hold on shipments and updated credit card … and the hold actually worked.&nbsp; When I returned, same experience … talked to a live person without delay and lifted hold.</p><p><br /></p><p>Only downside was their website.&nbsp; I tried to place a hold via the message service on the website before I left, and a submission was shipped anyway, which is why I had to call.&nbsp; And website was showing one of the held submissions as shipped even though it wasn’t.</p><p><br /></p><p>Really refreshing to call a company and get quick excellent service instead of responding to an infinite number of automated questions and then being put on infinite hold.</p><p><br /></p><p>Cal[/QUOTE]</p><p><br /></p>

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