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<p>[QUOTE=&quot;ToughCOINS, post: 3238734, member: 20480&quot;]I am not one of those habitually demanding whiners, always looking to get my way, but there have definitely been occasions enough when PCGS failed to deliver . . . be it in consistency of grading, in turnaround time, in following instructions THEY requested, in failing to communicate changes, etc. </p><p><br /></p><p>In my experience, their Customer Service has never . . . NEVER proactively made a gesture to compensate for poor product.&nbsp; Moreover, any reactive gesture on their part was limited to an insincere apology.</p><p><br /></p><p>Customer Service?&nbsp; They can do much better . . . they must, or they will not survive.[/QUOTE]</p><p><br /></p>

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