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<p>[QUOTE=&quot;Lehigh96, post: 1908522, member: 15309&quot;]<a href="http://pages.ebay.com/sellerinformation/news/springupdate2014/sellerstandards.html" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://pages.ebay.com/sellerinformation/news/springupdate2014/sellerstandards.html" rel="nofollow">2014 Spring Seller Update</a></p><p><br /></p><p>The important part is this section:</p><p><br /></p><p><font size="4"><b>New safeguards for your status and rewards</b></font></p><p>The new defect rate has many built-in safeguards to give all sellers who consistently provide great service more leeway and stability for their well-earned status and rewards:</p><p><br /></p><ul> <li><b>Stronger protection from the actions of just one or two buyers.</b> The defect rate will not affect your status until you have transactions with defects from at least 8 different buyers (at least 5 different buyers to impact Top Rated status) over the most recent evaluation period.</li> <li><b>One measure instead of four.</b> One measure, the defect rate, will replace the current four more stringent detailed seller rating thresholds that allow just 2% low ratings for all sellers and just a half percent for Top Rated Sellers. That means it will be easier for you to keep track of where you stand and you&#039;ll have a wider tolerance margin to reduce the chance that you&#039;ll be impacted by a single event.</li> <li><b>Shipping cost and communication detailed seller ratings will no longer count</b> toward your performance rating. This will protect you from low ratings for shipping cost even though the shipping charges are shown to the buyer right up front when they purchase an item.</li> <li><b>Each transaction is counted only once</b> toward your defect rate, regardless of the number of defects associated with it. For example, if a buyer leaves you a 3-star rating for item as described and a 1-star rating for shipping time for the same item, that transaction still only counts once toward your defect rate. That gives you more leeway and will allow you to focus on fine-tuning your overall service instead of individual buyer actions.</li> <li><b>Cases found in your favor don&#039;t count.</b> Any case that escalates to eBay or PayPal for review and is found in your favor, or found to be no fault of the buyer or seller, won&#039;t count against your performance rating. It won&#039;t be counted as a defect and it won&#039;t count toward your percentage of cases closed without seller resolution.</li> </ul><p><br /></p><p>They have not addressed SNAD abuse yet, but this is a good start.[/QUOTE]</p><p><br /></p>

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