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<p>[QUOTE="mlov43, post: 26220166, member: 16729"]I'm a little burned on eBay lately, too.</p><p><br /></p><p>I had an overseas buyer NEG me recently after he received the four items he won from me in 3 separate packages and had to pay $77 in international shipping fees. </p><p><br /></p><p>I sent the four items in ONE, tight, secure package to the eBay Global Shipping Center in Glenview Heights, Illinois and gave the buyer combined shipping costs from my place to Illinois. Well, eBay obviously separated the items and re-packaged them into 3 parcels, which eBay (or its proxies) charged the buyer the international shipping fees. </p><p><br /></p><p>I have no control over how the Global Shipping Center handles packages nor can I "discount" international shipping, which eBay handles. I told all this to the buyer, and he refused to change the feedback.</p><p><br /></p><p>I complained about this, and eBay told me that they would let the negative feedback <b>remain</b> since there was nothing against eBay policy in his feedback (basically eBay said: "...well, he DID have a negative experience, you know"). The Indian customer service dorks even told me that I could "learn from this experience" by doing better next time.</p><p><br /></p><p>Tell me what I did wrong, other than choosing to sell on eBay...[/QUOTE]</p><p><br /></p>
[QUOTE="mlov43, post: 26220166, member: 16729"]I'm a little burned on eBay lately, too. I had an overseas buyer NEG me recently after he received the four items he won from me in 3 separate packages and had to pay $77 in international shipping fees. I sent the four items in ONE, tight, secure package to the eBay Global Shipping Center in Glenview Heights, Illinois and gave the buyer combined shipping costs from my place to Illinois. Well, eBay obviously separated the items and re-packaged them into 3 parcels, which eBay (or its proxies) charged the buyer the international shipping fees. I have no control over how the Global Shipping Center handles packages nor can I "discount" international shipping, which eBay handles. I told all this to the buyer, and he refused to change the feedback. I complained about this, and eBay told me that they would let the negative feedback [B]remain[/B] since there was nothing against eBay policy in his feedback (basically eBay said: "...well, he DID have a negative experience, you know"). The Indian customer service dorks even told me that I could "learn from this experience" by doing better next time. Tell me what I did wrong, other than choosing to sell on eBay...[/QUOTE]
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