Discussion in 'Coin Chat' started by schepys_coins, Mar 6, 2019.
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Ok thanks, and I did provide a shipping number
2) Don't wait 4 days to ship. If I were the buyer, I'd be annoyed too.
but I have already sent it I don't want to be at an $80 loss because I don't have much money at this very moment.
I meant give them a refund in exchange for the buyer returning the coins.
Then sell them again, and next time ship them in a timely manner.
late, meaning 4 days over the maximum amount of time allowed by eBay? If you shipped them in 4 days from the auction, absolutely, 100%, do not refund.
4 days after they paid
HOWEVER, I buy an enormous amount of coins and other things on eBay EVERY DAY. I average about 100 purchases per month.
Many of my items are shipped late and I never make demands because of it. I have made minor complaints to some sellers as in " Jeeze man, I was waiting on those.", but I have never demanded a complete and total refund for being late.
A few sellers who have made mistakes and recognized those on their own, have sent a few minor "gifts" as appeasement, appeasement that wasn't needed, but no one has ever gifted me anything truly worth anything.
Modern Cupro-Nickel foreign coins are not at all valuable to me.
I don't know the whole story of the transaction, but in general the minute someone bids on an item that you have posted on Ebay, you should begin preparations for shipment. If something comes up and you can't ship to them in a timely manner, notify the buyer immediately. I think the majority of people will understand as long as you notify them. At this point, Ebay is now a professional selling platform and people expect customer service from purchases at a level similar to other sites. If you don't have the resources or time to offer that, then it's best not to sell there.
Yeah, the buyer's reaction was extreme for sure, but the seller has to deal with what happened, not what should have happened.
Who knows? Had the OP simply messaged the buyer to let him know he was running behind, the reaction might have been different. In selling things online, good communication is super important.
Hot off the press
From Russia with love
Is that made out of rubber or plastic?
It irritates me when sellers don't mail out their items promptly. A coin I won in an eBay auction on 2/25 arrived yesterday...The postmark on the envelope was March 2. That's five days. I'm waiting on two more that I won on 3/1 & 3/2, but that's too soon to start huffing over. Maybe next week.
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