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<p>[QUOTE="stldanceartist, post: 2335743, member: 13307"]Well. </p><p><br /></p><p>Anyone who has sold coins on eBay knows the excitement of receiving that notification that an item has been sold. That excitement only gets better when it's a higher value item...but then every once in a while you get one that just throws red flags up all over the place. This is one of those transactions.</p><p><br /></p><p>Here are the facts:</p><p><br /></p><p>Buyer joined eBay TODAY and has 0 feedback or transaction history.</p><p>Buyer does not have a PayPal account and used Guest checkout to pay with a credit card.</p><p>Item sold for $1,250 USD through BIN (for full price.)</p><p><br /></p><p>I called eBay looking for guidance, and their "customer support" was, as usual, completely incompetent. Two calls, two reps who don't speak english (and, as a result, don't even comprehend what I'm asking.)</p><p><br /></p><p>I called PayPal, and they couldn't see anything fraudulent about the seller, but said that sometimes it takes a few hours before they figure out a sketchy transaction, at which time they will place a hold on the funds.</p><p><br /></p><p><b>My main question is this: those of you who are experienced sellers on eBay, what would you do in this situation?</b></p><p><br /></p><p>What I am most worried about is the "empty box" SNAD return. If I end up shipping the item, it will obviously ship via USPS Registered Mail (tracking and signature required.) So it will show that it's delivered. But what I don't want to happen is that someone processes a return, keeps the coin, and mails me back an empty box. They charge back their CC, I'm out the coin and the funds.</p><p><br /></p><p>Right now, this is my plan:</p><p><br /></p><p>I have contacted the buyer asking them to contact me, and stating that I am not going to ship the item until they do.</p><p>I plan to wait 24 hours to give PayPal an opportunity to look at the transaction.</p><p>If I end up shipping the item, I plan to video the packaging of the item as well as the opening of any return package that is sent.</p><p><br /></p><p>Anyone had this happen to them before, and have any advice/thoughts?[/QUOTE]</p><p><br /></p>
[QUOTE="stldanceartist, post: 2335743, member: 13307"]Well. Anyone who has sold coins on eBay knows the excitement of receiving that notification that an item has been sold. That excitement only gets better when it's a higher value item...but then every once in a while you get one that just throws red flags up all over the place. This is one of those transactions. Here are the facts: Buyer joined eBay TODAY and has 0 feedback or transaction history. Buyer does not have a PayPal account and used Guest checkout to pay with a credit card. Item sold for $1,250 USD through BIN (for full price.) I called eBay looking for guidance, and their "customer support" was, as usual, completely incompetent. Two calls, two reps who don't speak english (and, as a result, don't even comprehend what I'm asking.) I called PayPal, and they couldn't see anything fraudulent about the seller, but said that sometimes it takes a few hours before they figure out a sketchy transaction, at which time they will place a hold on the funds. [B]My main question is this: those of you who are experienced sellers on eBay, what would you do in this situation?[/B] What I am most worried about is the "empty box" SNAD return. If I end up shipping the item, it will obviously ship via USPS Registered Mail (tracking and signature required.) So it will show that it's delivered. But what I don't want to happen is that someone processes a return, keeps the coin, and mails me back an empty box. They charge back their CC, I'm out the coin and the funds. Right now, this is my plan: I have contacted the buyer asking them to contact me, and stating that I am not going to ship the item until they do. I plan to wait 24 hours to give PayPal an opportunity to look at the transaction. If I end up shipping the item, I plan to video the packaging of the item as well as the opening of any return package that is sent. Anyone had this happen to them before, and have any advice/thoughts?[/QUOTE]
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