Ebay sellers not accepting questions.

I've noticed a few eBay sellers who no longer accept questions. Try to contact them and you will get this:

Isn't the #1 rule about running a business "customer service"?

If you have a legitimate question to ask about a coin, you can't.

 

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I don't know, Tim... life sucks sometimes and there is not much you can do about it. If, for whatever reason, a seller is not answering your questions, simply move on. "Patience is key", remember?

 

Or just take your money somewhere else....

 

I guess it's eBay's change to make all sellers appear like a store instead of a individual. But if a seller won't take a question, that doesn't even feel human to me. It's like I'm buying something from a vending machine. Just put my money in, take the product, and that's all.

Luckily there are a few sellers left on eBay that have that down-to-earth approach to them. I love it when I get a coin in the mail and the seller has taken the time to write "thanks" on the invoice. I even got a Christmas card once along with my coin.

 

I noticed that too. I was wondering if it's because they were getting spammed (some hole in ebay was allowing that?). In another case, I noted that the seller was a traditional bricks and mortor show with an eBay store, and after looking at the feedback, it appears the dealer shifted all low-margin stuff to ebay, and has the high-margin stuff on his own site. This seemed reasonable to me given that low-margin necessarily requires low overhead.

 

If a seller is unresponsive to a potential client then the potential client should look elsewhere.

 

I can only think of one reason you would get that message. Now when you want to block a bidder from bidding on your auctions, you are also asked if you would like to also block their mail. You would not happen to be blocked from bidding one these seller's auctions, would you?

 

Maybe they're just not taking questions from you, Detecto. LOL

(just kidding)

 

You can block mail from blocked bidders, keeps a rude buyer form pestering you, but you can also turn off questions. You can set these to "No".



[TABLE="class: wd-100, width: 990"]

Manage questions and answers
Edit

Show Q&A (when buyer clicks "Ask a question" from listing)
Yes


Allow potential buyers to contact you
Yes


Allow buyers to provide special instructions on their order during checkout
Yes
[/TABLE]

 

Absolutely, that's one of the best things about ebay, if one seller don't have what you want another one will.

 

That is a new one to me (and FWIW, mine looks a bit different, but basically the same function). I guess that is what happens when buyers start asking what year a 1936 cent was made.

 

If the seller can't spare the time to answer my inquiry, I surely can't spare the money to purchase his wares...........

 

Okay, how many of the people who responded in this thread actually sell stuff on E-Bay? Based on the responses given, my guess would be none of you. I am not saying I won't respond to a buyer's question, I will. What I am saying is that the overwhelming majority of the questions I get from buyers fall into two categories. The first category is those trying to avoid the negotiation process by asking what my lowest price is instead of submitting an offer on my listing with a BIN or BO. The second category of questions are E-Bay trolls who don't like my prices and have no intention of every buying one of my coins. It is extremely rare that I ever get a legitimate question.

 

This is a little out there but bear with me.

I asked a seller about his product nice, and he told me "You sound like more trouble than your worth. Buy from someone else."

I asked if the file was one large file or multiple files. Oh well.

 

You are RIGHT ON...if you havn't sold anything on ebay give it a try, it will open your eyes. I only sell coins now on ebay I've tryed other things and wow some people are just a pain in th ...and not worth the time.

 

I don't sell but buy a lot of things off ebay and had very good success. I will not usually ask questions to a seller if the write up or picture is poor or difficult to understand. I just move on and don't bid. When I see an obvious error, I will sometimes ask a question like "the write-up says its a 1999-S cent and the picture shows a 1998-S cent". I don't bid but alert the seller to a probable unintentional error.

 

Strange... I've been selling on eBay since '98 and sold thousands of items (and most recently hundreds of coins), and I've had less than a dozen inquiries over that time span, and not a single one for coins. Maybe it's because I sell junk silver (all low grade stuff) and post decent pictures.

 

I would agree with Paul, (I know, a shock huh Paul? ). My wife sells stuff on Ebay, and most questions are "will you lower the price?" or questions already answered in the ad. Still, she keep questions open because its possible some customer might have a legitimate question someday.

Its up to the seller to set their own limits of what they wish to do in my eyes. Don't like it? Try another seller. That is what is great about capitalism, might as well enjoy it while we still have it.

 

Just for curiosities sake, could you share the listing and your question?

 

the majority of questions i get are people trying to get better prices on items. sometimes i won't answer right away. especially if it is the same buyer over and over wanting better prices. if the prices they are suggesting are outrageous i just don't answer them.