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<p>[QUOTE=&quot;gsimonel, post: 3472480, member: 82549&quot;]I just had a package of 4 coins, worth around $130, go missing. It was paid for via PayPal, and I used eBay&#039;s domestic shipping service to print the label.</p><p><br /></p><p>On April 10, I brought the package to the school where I teach and placed it in the white USPS basket with the rest of the school&#039;s outgoing mail, which is my usual practice.</p><p><br /></p><p>When I check the USPS web site I get the following status: &quot;April 9, 2019 at 9:13 pm</p><p>Shipping Label Created, USPS Awaiting Item&quot;</p><p><br /></p><p>This suggests that whoever picked up our school&#039;s mail that day never scanned in the package. Did they steal it? Misplace it? Just send it on without scanning it? I have no idea, but according to USPS, the local post office claims they never received it. But the package should have been delivered by Monday, and it still hasn&#039;t turned up anywhere despite my filing a missing package claim on Tuesday.</p><p><br /></p><p>Both eBay and PayPal say they offer seller protection services when you use eBay&#039;s mail service and provide a tracking number. I will probably have to offer the customer a refund. In theory, either eBay or PayPal (I forget which; I&#039;ll have to read the fine print) should cover my loss. Since anything in a white USPS mail basket is considered USPS property, technically the package was in their possession. But with the USPS claiming that they are still &quot;awaiting&quot; the item, my guess is that the tracking number is not the same as &quot;proof of mailing&quot; when it comes time for me to claim a loss.</p><p><br /></p><p>So now my question. Has anyone experienced a situation like this before? If so, any recommendation of the best way to proceed? I should mention that this has happened to me once before, except that the last time I went to the post office during a 3-day weekend and physically placed the packed in the after-hours mail slot. It never got scanned in, no one in the post office claimed to have seen it, and I ended up having to refund the customer&#039;s money and absorb the loss. Grrrrr. Not again![/QUOTE]</p><p><br /></p>

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