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<p>[QUOTE=&quot;iPen, post: 2071108, member: 69760&quot;]I have a special way of dealing with this situation and win. For more valuable items, I weigh the item myself, take photos, and pay for the postage through eBay and drop it off in person at the PO. <i>I then get a receipt for the weight that the PO has scanned in and verified.</i> If the buyer claims the coin is missing, I asked if there were any tears or openings anywhere on the packaging (usually the response is no). You can ask them to take photos, even send the mailing package back, etc. The USPS may also stamp torn/open packages, so that will be an indicator of legitimate empty packages.</p><p><br /></p><p>You then know by mathematical logic that packaging materials weigh X amount, yet the PO verified weight of the package which is NOT disturbed in any way until the buyer received it, weighs a lot more. You have the buyer on record through eBay messages that the package was in perfect shape when arrived. Ideally, get the packaging back in person and you can take a pic of the weight. Therefore, one can reasonably conclude that the recipient is the only one who opened it (could be someone else in the household though, but either way, item was delivered).</p><p><br /></p><p>I do not mention or hint at these suspicions in any way to the buyer. Be professional with them. Bring up the issue with eBay. I&#039;ve won this way.</p><p><br /></p><p>There&#039;s also insurance or some of you consider self-insurance as the better option.[/QUOTE]</p><p><br /></p>

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