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Message:: [QUOTE="stldanceartist, post: 1787260, member: 13307"]I have had that exact thing before...and this is where the Internet works in your favor. You read their comments.  You think to yourself, "What is wrong with that person?  I should write them a strongly-worded letter!"You type out a strongly-worded response, but don't hit the "send" button.You get it out of your system.You delete your previous reply, and type out a more levelheaded and diplomatic response.NOW you hit the send button. My buyer actually admitted to getting his purchase from me mixed up with another purchase he had made.  By leaving him an "out", a place in which he could be wrong but still save face, I avoided an argument and kept from getting him 100% defensive with my first reply.  Of course, that worked once.  Some people are just crazy...but at least I give them a sane reply or two.  After that, they receive "reality counseling." <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie1" alt=":)" unselectable="on" unselectable="on" /> Hope your situation works out for you![/QUOTE]