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<p>[QUOTE=&quot;Blaubart, post: 1599994, member: 37498&quot;]I too have received an empty box from a recent purchase made on FeeBay.&nbsp; It happens.&nbsp; Here&#039;s some good info on how the claims process works with FeeBay:</p><p><br /></p><p>I bought three Quarter Eagles from the same seller from three separate Buy-It-Now auctions.&nbsp; I paid for the items promptly and I received a small Flat Rate box a few days later.&nbsp; I opened the box and there was nothing but foam blocks inside.&nbsp; I sent the seller a message through FeeBay and he called me shortly after receiving the message.&nbsp; We talked for a while and it wasn&#039;t until he asked me about the condition of the box that I noticed there was a very well concealed cut on the box that was taped shut.&nbsp; He told me not to worry because he purchased insurance through FeeBay and he was sure they&#039;d cover the loss.&nbsp; He ranted about the USPS being underpaid and understaffed and that he wouldn&#039;t be surprised if some disgruntled employee stole the coins.&nbsp; He asked me to wait for the insurance process to go through before filing a claim through FeeBay.&nbsp; I was a little suspicious about that request, but he seemed like a good guy and FeeBay wouldn&#039;t let me file a claim until a few days after the expected delivery date anyway.</p><p><br /></p><p>(That&#039;s just the first of many oddities of their claims process - I had an empty box in hand and I had spoken with the seller, yet they still required that I wait 72 hours after the expected delivery date before they would allow me to open &quot;Item not received&quot; claims.&nbsp; How stupid is that?)</p><p><br /></p><p>So, the day rolls around that I can file the claims and the only thing I&#039;d heard about the insurance claim was a message that asked me to verify the claim.&nbsp; I read in the FeeBay insurance terms and conditions that it won&#039;t cover coins, so I filed three &quot;Item not received&quot; cases and a whole nine minutes after filing the claims a &quot;final decision&quot; was made in favor of the seller.&nbsp; All they did was use the tracking number to verify that the package arrived, despite the fact that I wrote in the claim that I received an empty box.&nbsp; So, I called customer support and she informed me that for item not received cases that they do rely soley on the delivery/signature confirmation.&nbsp; She advised me to open an &quot;Item not as described&quot; case for each coin, so I did.</p><p><br /></p><p>The initial decisions were in favor of the seller, so I filed appeals.&nbsp; For some strange reason, the claims were processed a few hours apart and one of them was date/time stamped on one day, and the other two on the following day.&nbsp; In order to meet all of their conditions, I had to file a police report for the missing coins.&nbsp; It took me a few trips to the PD before they had someone that could take the report, and then it took a few trips before the report was ready for pickup.&nbsp; My fax missed FeeBay&#039;s 7 day deadline on one of the coins, but made it on the other two.&nbsp; A full month after this disaster began, they finally decided in my favor and issued refunds for the two coins that met their deadline, but they refused to re-open the case on the other one.&nbsp; I filed a chargeback for the remaining amount through my credit card and I received a refund.</p><p><br /></p><p>In the end, I think I invested about 20 hours of my time fighting to get refunds on these coins.&nbsp; I don&#039;t know if the seller actually shipped the coins or not, but he said he had a witness present when he packaged and shipped the coins.&nbsp; I don&#039;t know if he ever identified the witness to FeeBay or the police, or if that witness ever made a statement to verify his claims.&nbsp; I do think that FeeBay actually stepped up and provided the refund without penalizing the seller, because the seller followed all of their rules, but they sure didn&#039;t make it easy on either of us.</p><p><br /></p><p>One thing that aggravates me to no end is that FeeBay will sell you insurance on something that they know it will not cover.&nbsp; If the item is listed in Coins and Paper Money, Coins: US, Gold, $2.50 Quarter Eagle and has Strike Type, Mint Location, Composition, Circulated/Uncirculated, Country and Year filled out, then they should know it&#039;s a coin and won&#039;t be covered.&nbsp; If the seller chooses to purchase insurance, FeeBay should provide a message that says something like &quot;It looks like you&#039;re listing an item that will not be covered by our insurance.&nbsp; We recommend you read the terms and conditions of our insurance to confirm coverage before proceeding.&quot;</p><p><br /></p><p>It&#039;s hard to say what you should do in your situation because the value of two silver rounds is relatively small compared to three Quarter Eagles, but I do think it&#039;s a good thing to require him to at least file a claim so that FeeBay has a record of his activity.&nbsp; You can express your willingness to refund his money, but that you want him to file a claim to formally document the incident with FeeBay.&nbsp; I don&#039;t think that&#039;s too much to ask for.&nbsp; If you simply offer a refund and move on, then if he is scamming you, FeeBay won&#039;t be able to tell that he&#039;s been scamming people in the past should he try to scam another seller.&nbsp; Unless they look close enough to see refund activity, which after my experience with them, I think they do as little as possible when processing claims.</p><p><br /></p><p>It&#039;s also a good thing to file a police report so that his local PD is aware of the activity too, but that might be asking a little much for something that probably sold for $60-75.&nbsp; If I was in your position, I would probably wait for his feedback, then I&#039;d file a police report on your end and ask that your PD forward the report to his local PD.&nbsp; That way at least they&#039;re aware of his activity.&nbsp; If it&#039;s the first incident of it&#039;s kind, then he probably has nothing to worry about.&nbsp; But if he&#039;s a repeat offender, maybe they&#039;ll get involved and put a stop to it.</p><p><br /></p><p>Hope this info helps and good luck![/QUOTE]</p><p><br /></p>

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