Message:

<p>[QUOTE=&quot;stldanceartist, post: 2680715, member: 13307&quot;]Your best &quot;defense&quot; will be having the best quality images you can get (in lieu of stating an approximate grade.)&nbsp; I don&#039;t believe you are even allowed to state a numeric grade unless the coin has been graded by an approved TPG (NGC, PCGS, ANACS, ICG.)</p><p><br /></p><p>That being said, no matter what your stated return policy is, there will <i>always</i> be someone who will attempt to get around it simply because they <b>know</b> PayPal is so indifferent (almost aggressively indifferent) to sellers that PayPal will automatically side with the buyer&#039;s request for a return (I&#039;ve had PayPal customer service admit this on the phone.)&nbsp; All they have to do is click &quot;SNAD&quot; and they will get their money back, regardless of whether they are telling the truth. </p><p><br /></p><p>Make sure, if someone still requests a return in spite of your &quot;no returns&quot; policy, that you:</p><p><br /></p><p>1) are courteous and professional</p><p>2) thank them for their business, because it is important to you</p><p>3) remind them of your stated return policy</p><p>4) ask them if they received the item shown in the listing</p><p>4) ask them why they still would like to return the item (if there was a problem somewhere along the way)</p><p><br /></p><p>eBay can read your messages, and will do so in the event of a contested case.&nbsp; It will be to your benefit to be clear, polite, and professional.&nbsp; If your buyer tries to abuse the SNAD policy, they will usually state as much if you ask them the above questions.&nbsp; At that point, eBay will eventually (you might have to speak to more than one person) side with you - if someone states the reason for a return is &quot;buyer&#039;s remorse&quot; (changed mind, didn&#039;t like it, don&#039;t think it&#039;s worth the price they paid) but then files a SNAD (meaning you intentionally misled them or sent them a different item than in the listing.) </p><p><br /></p><p>If you state a grade in your listing, you are, IMO, opening up yourself to a debate on grading standards, which you don&#039;t need.&nbsp; That&#039;s why the furthest I will go is stating &quot;UNC&quot; if I see the coin as uncirculated.</p><p><br /></p><p>If the buyer at any point in the conversation states that they will leave you negative feedback if you don&#039;t bend to their demands (and sometimes it will sound like a ransom note - &quot;you refund my shipping because I spent money or I&#039;ll leave bad feedback&quot;) that is an abuse of the feedback system and any negative feedback they leave will be removed if you call.&nbsp; Plus you can report them.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in