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<p>[QUOTE="-jeffB, post: 2073345, member: 27832"]I've been one of the more strident anti-eBay voices over the last week or so. I'll be happy to explain my perspective.</p><p><br /></p><p>I gave up selling on eBay years ago, for reasons I've discussed in other threads. But with the strength of their Buyer Protection policy, I decided that I could buy <i>coins</i> there with confidence. Even if an auction looked sketchy, I knew Buyer Protection would be there for me, and I also knew that eBay's Coin Community Watch Group was working to identify and report the worst offenders.</p><p><br /></p><p>I've had several experiences where sellers sent me counterfeits, or never sent anything at all, or sent me tracking info for a package that ended up on the other side of the country. Some of these transactions were for many thousands of dollars. In every case, eBay refunded my money; where I received counterfeits, eBay did not require me to return them.</p><p><br /></p><p>A few months back, eBay disbanded the CCWG, promising that they were instituting new policies to fight counterfeit sales. Those promises have turned out to be empty; we've seen a sharp increase in counterfeits on eBay, and reporting them, for the most part, produces no results.</p><p><br /></p><p>In the last few days, we've seen a report that eBay is requiring a buyer to return a counterfeit to the seller before processing a refund. This is a seller who's already "sold" the same coin more than once, and has already been told it's fake, so the seller is <i>clearly</i> DELIBERATELY selling fakes. And eBay is acting to <i>support</i> this, by ensuring that the seller either gets the auction proceeds or gets the fake back to try again.</p><p><br /></p><p><b>Yes, there's still a ton of great stuff on eBay</b>, along with the bad. <b>Yes, there are still a lot of great sellers on eBay</b>, along with the bad.</p><p><br /></p><p>But eBay is <b>moving in a dangerous direction</b> with these policy changes, and <i>that's</i> why I'm shouting. If they continue on their present path, they'll get a reputation as a harbor for bad actors and bad merchandise, and that will cast a pall over the good actors and good merchandise as well.</p><p><br /></p><p>That's why I'm yelling. I've liked eBay for some of the same reasons you do; I still trawl for bargains there. But I think they're screwing up, and I want to talk about it. Maybe I'm wrong; I'd love to be reassured about this. But the things I've been reading in the past week are the opposite of reassuring.[/QUOTE]</p><p><br /></p>
[QUOTE="-jeffB, post: 2073345, member: 27832"]I've been one of the more strident anti-eBay voices over the last week or so. I'll be happy to explain my perspective. I gave up selling on eBay years ago, for reasons I've discussed in other threads. But with the strength of their Buyer Protection policy, I decided that I could buy [I]coins[/I] there with confidence. Even if an auction looked sketchy, I knew Buyer Protection would be there for me, and I also knew that eBay's Coin Community Watch Group was working to identify and report the worst offenders. I've had several experiences where sellers sent me counterfeits, or never sent anything at all, or sent me tracking info for a package that ended up on the other side of the country. Some of these transactions were for many thousands of dollars. In every case, eBay refunded my money; where I received counterfeits, eBay did not require me to return them. A few months back, eBay disbanded the CCWG, promising that they were instituting new policies to fight counterfeit sales. Those promises have turned out to be empty; we've seen a sharp increase in counterfeits on eBay, and reporting them, for the most part, produces no results. In the last few days, we've seen a report that eBay is requiring a buyer to return a counterfeit to the seller before processing a refund. This is a seller who's already "sold" the same coin more than once, and has already been told it's fake, so the seller is [I]clearly[/I] DELIBERATELY selling fakes. And eBay is acting to [I]support[/I] this, by ensuring that the seller either gets the auction proceeds or gets the fake back to try again. [B]Yes, there's still a ton of great stuff on eBay[/B], along with the bad. [B]Yes, there are still a lot of great sellers on eBay[/B], along with the bad. But eBay is [B]moving in a dangerous direction[/B] with these policy changes, and [I]that's[/I] why I'm shouting. If they continue on their present path, they'll get a reputation as a harbor for bad actors and bad merchandise, and that will cast a pall over the good actors and good merchandise as well. That's why I'm yelling. I've liked eBay for some of the same reasons you do; I still trawl for bargains there. But I think they're screwing up, and I want to talk about it. Maybe I'm wrong; I'd love to be reassured about this. But the things I've been reading in the past week are the opposite of reassuring.[/QUOTE]
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