Ebay mistake costs big money

Were those pictures used in the auction?

 

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Not according to the ebay rep I spoke with. As mentioned in my post, it is the sellers right to refuse to offer refunds. As long as that is checked off, both the seller and buyer are protected. The seller is protected because they don't have to refund the money and the seller is protected because of ebays buyer protection program. Ebay would cover the cost of the refund.

 

The bottom one was, not the top because it was too small for ebay standards.

 

Ah, this buyer collects slabs, he wanted a 70 slab.

 

Doesn't everybody collect slabs?

 

Can you suggest getting the coin re-slabbed? That would be far cheaper than giving a refund.

 

You believe eBay customer service? They told you that because you didn't qualify for that "out". I've had to claim the item was not as described and eBay refunded my money, even though there was a no return policy. Think of all the scammer sellers out there misrepresenting their items with a no return policy. The buyers I love are the ones that return a different coin and claim it was not as described – great way to upgrade your collection for free.

 

I did, but I haven't heard back yet. That is what Im willing to do and told ebay that, but they said that it was still up to the buyer to decide what they wanted to do. Here was his complaint, "item has smudges inside the ngc holder which detract the eye appeal of the coin". Thx.

 

Hey Joe? You'll gettum next time.

There aren't many folks out there in cyber land who would be so forthcoming with their experiences. Especially since it could potentially spark a firestorm of ridicule and contempt by an individual who is sour over this HOF fiasco, and feels they missed out or are missing out at the moment. I think you helped a lot of people by posting this thread Joe, but then again, that's the kind of person you've always been.

 

They actually get away with that? How do you defend from it?

 

Oh brother, what a lame-o.

 

If the coin is raw or ogp, it's hard to defend unless you have some really great pics. If it's certified, you have the serial number to prove the returned coin is not the one you sent. Even if you cover your bases, the buyer can claim you did not send the coin pictured. Bottom line is, it's going to be a big hassle, so easier to just refund and hope it doesn't happen too often - it's a cost of doing business.

 

Even if you sent him a slab, he just claims you sent whatever lame slab he sends back.

 

Thanks Ken. I've been very blessed in life so I'm not bitter about losing this sale. I've lost bigger sales with my job that cost 10x more than this. When you are in sales field as I am for a living, these are the things that you roll with. Even in my current job, I just hate dishonesty. I would rather know straight to my face why you don't want to buy my product than to go make up some lame story. I am a straight up person, and I expect everyone to be the same. I have a heck of lot more respect for someone who is honest than someone who doesn't have the guts to tell me the real story. Plus, in my job, at least I would know what my weaknesses are so I can work against that. When someone is not honest with you, you don't know what your weaknesses or strengths are and this can actually hurt you more than help you because you don't have an opportunity to correct the problem.

Anyway, thanks to everyone who had words of support. I wasn't necessarily looking for that but it always helps. I just want to make sure that if someone ever finds themselves in the same scenario that you can take appropriate steps to protect one sell.

Also, let me make this comment. I have no problem with offering refunds. If someone buys a coin from me (or anything for that matter) and the item is worth $100 lets say, and I can resell it for $100, then I have lost nothing except time. The problem here was that the item was worth x number of dollars one day then dropped significantly over the time of the transaction. I can never resell the coin for that price again. This is a situation that only occurs maybe once or twice a year in numismatics and these are the types of instances that one needs to protect themselves against. I don't necessarily mean to do this for every auction because as some people mentioned, this can actually hurt business.

 

To me the smudge is bad. Your eye can lock on somthing. If I was payin 10 times the issue price I would want it to be perfect.
Why did't you try t fix it before listng or put that in the description field?

 

Because its not a smudge! When you press down on the slab in that area it goes away. Its just an area of unevenness under the slab that presents this way. Its actually common on most slabs but noticeable on NGC's slabs because of the large white area.

I found out yesterday that NGC is now using the edge view inserts when grading these coins.

 

Those smudges or whatever are pretty common on NGC slabs. I think it's just an area where the white insert contacts the slab. If you press down on another area of the slab, the smudge often disappears.

The reason the buyer gives for the return is irrelevant. He could just say he doesn't like it. I always do allow returns, but it is risky with hot items and bullion.

 

It would only cost $10 to get it reholdered plus shipping...definitely buyers remorse. He realized that he spent thousands for a perfect label, and the label was not perfect. Nice coin BTW.

 

I think you got it exactly right.

 

I don’t know, I think the market got you a little, at least you did well overall and had a great experience. Even if you re-slab it, it’s the way NGC slabs are and the market is down, you’ll get less. The buyer saw this and probably re-bought at the lower price. How many here wouldn’t do the same?