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EBay lays off 2,400 after earnings tank
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<p>[QUOTE="iPen, post: 2067987, member: 69760"]I think eBay still needs to find the sweet spot between the buyer and seller's experience, though not necessarily large changes to their respective protection. Right now it seems a little more heavily sided with protecting buyers (not necessarily suggesting a caveat emptor approach, but perhaps offset the lopsided protection with other ways to improve the seller's experience like reduced fee schedules on PayPal/eBay). Couple that with the recent policy change to charge for automatic re-lists, the 180 day long PayPal return policy (buyer protection; this should be reduced), and not having more free listings per month (although there are free listing promotions), and sellers are given the negative incentive to limit goods and/or shift their goods to other marketplaces (e.g. Amazon).</p><p><br /></p><p>When <i>most</i> buyers care about the lowest prices, all else constant including quality, buyers will gravitate to vendors and marketplaces with the lowest prices, which may not necessarily be on eBay. eBay's business is all about volume - reducing fees and other ways to increase the seller's experience will mean lower prices for the buyer and more aggregate sales. eBay should cut some more slack for sellers and make some good press out of it to draw in the seller crowd, and quarterly earnings should rise, ceteris paribus.[/QUOTE]</p><p><br /></p>
[QUOTE="iPen, post: 2067987, member: 69760"]I think eBay still needs to find the sweet spot between the buyer and seller's experience, though not necessarily large changes to their respective protection. Right now it seems a little more heavily sided with protecting buyers (not necessarily suggesting a caveat emptor approach, but perhaps offset the lopsided protection with other ways to improve the seller's experience like reduced fee schedules on PayPal/eBay). Couple that with the recent policy change to charge for automatic re-lists, the 180 day long PayPal return policy (buyer protection; this should be reduced), and not having more free listings per month (although there are free listing promotions), and sellers are given the negative incentive to limit goods and/or shift their goods to other marketplaces (e.g. Amazon). When [I]most[/I] buyers care about the lowest prices, all else constant including quality, buyers will gravitate to vendors and marketplaces with the lowest prices, which may not necessarily be on eBay. eBay's business is all about volume - reducing fees and other ways to increase the seller's experience will mean lower prices for the buyer and more aggregate sales. eBay should cut some more slack for sellers and make some good press out of it to draw in the seller crowd, and quarterly earnings should rise, ceteris paribus.[/QUOTE]
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