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Message:: [QUOTE="snaz, post: 745775, member: 11315"]Sellers got this:"Second, in keeping with eBay's <a href="http://pages.ebay.com/help/policies/everyone-outage.html" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://pages.ebay.com/help/policies/everyone-outage.html" rel="nofollow">outage  policy</a> and doing what's right for sellers and buyers, we are taking the  following actions for listings that ended during or within an hour after the  outage (9:45am Saturday - 1:00am Sunday PST):  <ul> <li>We will refund all associated fees for Auction-style listings and refund  pro-rated fees for all active Fixed Price listings during the outage. This  refund should be reflected in your next eBay invoice.</li> <li>We will remove negative/neutral Feedback and detailed seller ratings (DSRs)  lower than 5 stars given by buyers for affected Auction-style listings.</li> <li>We will alert the eBay and PayPal resolutions team in the event that a claim  of item not received is filed for an affected listing.</li> <li>We will be sending a 10% coupon up to $100 off to buyers who won  Auction-style listings during the outage for any inconvenience.</li> </ul>We  fully understand the impact of an outage of this scope on you, our valued  partners. We sincerely apologize for the disruption to your business. I want you  to know that we are continuing to focus our teams and resources to ensure a  smooth and rewarding holiday selling season for you. "[/QUOTE]