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<p>[QUOTE=&quot;andycook, post: 652743, member: 13258&quot;]Of the 54 things I sold on EB*Y in June and July, 6 people paid for the optional insurance.&nbsp; Does that mean the other 48 are twisting in the wind if something happens to the delivery?&nbsp; No.&nbsp; I will replace the item if I can at my cost or refund the money.&nbsp; This is not because of a law or an EB*Y rule.&nbsp; It is because I want my customers to have a good experience dealing with me.&nbsp; The USPS or whomever is my agent and an extension of me until the item is in the buyer&#039;s hands.&nbsp; Take care of your customers and maybe they&#039;ll come back.&nbsp; Throw them to EB*Y or the USPS and you&#039;ll never hear from them again.[/QUOTE]</p><p><br /></p>

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