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<p>[QUOTE=&quot;krispy, post: 650332, member: 19065&quot;]I think this is going in circles. You are repeating things that I&#039;ve already expressed are my practice, and we understand and are acting responsibly and are all more or less saying the same things here. We are both respectful towards buyers when selling and doing so according to the law, but we interpret some aspects in a different philosophical view. There is a lot of room in the latest eBay policy for Buyers to feel they have more to expect service-wise from Sellers than ever and less services that they need to be responsible for pay up for themselves. The current balance of responsibility is not equal between Seller and Buyer in these new policies, it&#039;s clouded and the Sellers are going to suffer from this if not navigating very carefully, tiptoeing and kowtowing to eBay and potential reputation wrecking retorts in feedback, etc.</p><p><br /></p><p>I am going to restate these same things despite this going in circles:</p><p><br /></p><p>GDJMSP, I for one am <u>not &quot;suffering&quot;</u> and have been a successful, respectful and responsible buyer and seller on ebay since 1998. I have very, very few problems either as buyer or seller and when a problem arises I handle it responsibly and in a timely manner to soothe the buyers issue or to be understanding of Sellers&#039; difficulties. </p><p><br /></p><p>I am not out to screw over a buyer nor take advantage of a seller. I don&#039;t take advantage of inflating costs on any aspect of the trade or services and I expect the same when I play the buyer. If as a buyer I do not see the deal rendering this fairness I look to buy elsewhere. </p><p><br /></p><p>I personally ALWAYS purchase shipping insurance when I am the buyer in the event that something happens, no matter the value of the item. However, as a Seller I urge my Buyers in every auction to purchase shipping insurance. I can say that most do not do so and that is their right to decline it and take the risks. Most are fortunate that there are no issues that arise. Ocassionally there are delays and people understand that. A couple of items in 11 years have been lost and the buyer of the uninsured parcel understood they waived their right to buy shipping insurance. There have been insured items with significant delays and worried buyers, some who panic, but the items are not lost and eventually turn up. Dealing with a customers anxiety is a big time eater but part of the territory. I try to put them at ease by offering all the assurance that insurance brings, though most fore go the option. I do not force it on people, they may choose to ship without insuring for a few bucks saved. So be it, that&#039;s why it was optional all along and the risk is theirs. I do not exploit anyone&#039;s trust via eBay and my experience has proven solid.</p><p><br /></p><p>I am of the belief that even though I hold the item to be delivered, that once I am paid for an item it is to be immediately treat as another person&#039;s personal property and it is my duty to get it to them safely and in a timely manner. I do this to the letter of the agreement and for which services were paid/promised for the items delivery.</p><p><br /></p><p>This situation between two individuals trading like this and paying eBay for the service to do so brings the other factor of delivery, there is the carrier to contend with, which is a whole basket of problems that could spill and upset the harmony between the Seller and the Buyer.</p><p><br /></p><p>It is a buyer who initiates the purchase and decides to take ownership for trade of funds of a material object. That item is now their rightfully paid for property. It is yet in my, the sellers hands, and my duty to get it to them under the terms of the agreement. To date the buyer has needed to purchase or waive shipping insurance for their property (like anything else in life) if they expect it to be covered in the event of a loss. This includes damage or loss due to mishandling of/or during shipping. If a buyer adds shipping insurance and something occurs between A and B, I, the Seller, DO promptly reimburse the Buyer first. They are repaid, at ease and done with the problem. Then, I will go about filing the claim with the carrier and expect repayment from the carrier due to me, for which I am at a loss due to the carriers negligence. Therefore, buyer and seller are both covered. Yes, it IS the Buyer who must pay for the shipping insurance and not the Sellers fee to absorb, but at least Buyers can be fully reimbursed the funds they are out from the Seller in a timely manner and the Seller can go about filing a claim. The Seller may be out both the item and the funds if the carrier declines the claim, that&#039;s business and another issue of contention to deal with. If the carrier repays the Seller, then the loss of the item and funds are not a compounded loss for the Seller, just the item is lost and again both Seller and Buyer have their funds returned coming out unscathed. </p><p><br /></p><p>Of course you may find an unscrupulous Seller who files insurance claims fraudulently or a Buyer who exploits some angle of this trusted system. I AM NOT THESE PEOPLE. I don&#039;t mind that eBay makes a profit, it is their business to do so in trade for us to do our business via eBay.</p><p><br /></p><p>GDJMSP, Do not misunderstand and think that I misunderstand my responsibility and how the system of insurance and reimbursement works.[/QUOTE]</p><p><br /></p>

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