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Message:: [QUOTE="GDJMSP, post: 650215, member: 112"]krispy I think you are suffering from a few basic misunderstandings here. First of all, until a buyer actually takes possession of an item - it is still your item. Whether he has already paid for it or not has no bearing on it. It's still yours until he takes possession. It is also your responibility to see to it that it is delivered to him so that he can take possession - no matter what. Now the issue of insurance, when a buyer pays you to purchase insurance, you do so. So now, no matter what happens to that item - you the seller, not the buyer, are not going to lose out. Buyers cannot purchase insurance on an item themselves - they can only pay YOU to do it. You, the seller, the person who actually mails the package, are the insured party - not the buyer. So the way it works is this - you buy insurance on an item. The buyer says they never received it. Who files the insurance claim ? You do, because you are the one who purchased it. Who gets paid by the insurance ? Again, you, the seller, gets paid. Now what happens ? The buyer is out the money he paid you - YOU as the seller, have to make the buyer whole, so you have to refund his money. You are out the item, but you insured it, so the insurance company pays you. You are also whole - and nobody loses. Insurance is to protect the SELLER ONLY. Because no matter what, the seller has to make the buyer whole. Either by delivering the item, or by refunding his money. You have no other choice and you never did. Of course this all hinges on the mistaken belief that many sellers have that once they mail an item that they are no longer responsible. Well my friend, that just isn't so. You are responsible until the buyer acknowledges receipt of the item and physically takes possession of it. This is the law, and it applies to all sales whether they take place on ebay or anyplace else.[/QUOTE]

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