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<p>[QUOTE="tradernick, post: 41831, member: 648"]I have to make a statement on this issue. I'm one of those dealers who doesn't post feedback until it's posted for me, usually. My automated system posts positive feedback in reciprocation. Yes it's a time saver, believe me...but that's not the main reason.</p><p><br /></p><p>I'm of the opinion that feedback should be posted when the transaction is complete...i.e., when both buyer and seller are happy. The transaction is NOT complete when payment arrives...period. People who EXPECT feedback just for sending payment are like employees that want a bonus just for showing up. Feedback is to judge/grade your trading partner regarding this transaction overall...not just whether they can use the U.S. mail to send a check. The transaction is only complete when the buyer has received their item and is happy. </p><p><br /></p><p>I posted positive feedback upon receipt of payment for years...it just worked out better that way. But feedback extortion is real and it's a lot more commonplace than you think. Before I changed to my reciprocation policy, I got 2 or 3 emails weekly saying things like "the coin isn't as nice as you said. Before I post a negative I wanted to give you a chance to offer me a partial refund". The wording would change from person to person but essentially they usually said the same thing...give me money and I won't post a negative. That's beyond simply being wrong. It's just sad. Changing my policy to post feedback AFTER the transaction is completed stopped this practice almost entirely. </p><p> </p><p>If I know my buyer is happy I am glad to post feedback first, but the buyer needs to let me know that they have the item, there's no problems, damage etc and THEN I consider the transaction complete. </p><p><br /></p><p>If a customer is unhappy with any of my items I will gladly work hard to excercise some customer service, whether it's a return and complete refund or a partial refund or sending a similiar item or whatever. I enjoy doing customer service and frankly I think I'm pretty good at it. Quite often I will offer full refunds including shipping both ways, if I feel it's justified. But I won't be bullied or threatened. That was never the intention of the feedback system. </p><p><br /></p><p>Likewise, posting a neg or even a neutral without trying to resolve the issue is an abuse of the feedback system, plain and simple. That's happened to me several times and even though I will reciprocate a negative, I still try to solve the problem. Being able to do this can often result in a mutual withdrawal of the negative feedbacks.</p><p><br /></p><p>Ebays current feedback system is deeply flawed, there's no questions about that. But until it's changed, we have to live with it. Play the hand you're dealt, as I always say. Personally I think feedback should be changeable. It's very commonplace for a simple misunderstanding to result in a negative. If I posted a positive when I recieved a check, I should be able to change it to a negative if the check bounces after I've shipped the item, and back to a positive again once the customer has taken care of it. And a buyer should be able to change a positive to a negative after receiving a coin guaranteed to be genuine, after later finding out it's fake. If the seller honors the authenticity guarantee, the seller should be able (and willing) to change the feedback to positive again. It should go without saying that in these examples COMMUNICATION should take place and resolution attempted before changing/altering a feedback, just as you would try to communicate before posting a damaging feedback with the current system. </p><p><br /></p><p>I hope my post is successful in sharing my position on this. It's a delicate area and I'm not trying to convince anyone that they're right or wrong...I just wanted to explain my stance on feedback and my reasoning for the way I do things. If the feedback system is ever altered to be more "fair" I'll adjust my policies accordingly.</p><p><br /></p><p>Nick Boyd[/QUOTE]</p><p><br /></p>
[QUOTE="tradernick, post: 41831, member: 648"]I have to make a statement on this issue. I'm one of those dealers who doesn't post feedback until it's posted for me, usually. My automated system posts positive feedback in reciprocation. Yes it's a time saver, believe me...but that's not the main reason. I'm of the opinion that feedback should be posted when the transaction is complete...i.e., when both buyer and seller are happy. The transaction is NOT complete when payment arrives...period. People who EXPECT feedback just for sending payment are like employees that want a bonus just for showing up. Feedback is to judge/grade your trading partner regarding this transaction overall...not just whether they can use the U.S. mail to send a check. The transaction is only complete when the buyer has received their item and is happy. I posted positive feedback upon receipt of payment for years...it just worked out better that way. But feedback extortion is real and it's a lot more commonplace than you think. Before I changed to my reciprocation policy, I got 2 or 3 emails weekly saying things like "the coin isn't as nice as you said. Before I post a negative I wanted to give you a chance to offer me a partial refund". The wording would change from person to person but essentially they usually said the same thing...give me money and I won't post a negative. That's beyond simply being wrong. It's just sad. Changing my policy to post feedback AFTER the transaction is completed stopped this practice almost entirely. If I know my buyer is happy I am glad to post feedback first, but the buyer needs to let me know that they have the item, there's no problems, damage etc and THEN I consider the transaction complete. If a customer is unhappy with any of my items I will gladly work hard to excercise some customer service, whether it's a return and complete refund or a partial refund or sending a similiar item or whatever. I enjoy doing customer service and frankly I think I'm pretty good at it. Quite often I will offer full refunds including shipping both ways, if I feel it's justified. But I won't be bullied or threatened. That was never the intention of the feedback system. Likewise, posting a neg or even a neutral without trying to resolve the issue is an abuse of the feedback system, plain and simple. That's happened to me several times and even though I will reciprocate a negative, I still try to solve the problem. Being able to do this can often result in a mutual withdrawal of the negative feedbacks. Ebays current feedback system is deeply flawed, there's no questions about that. But until it's changed, we have to live with it. Play the hand you're dealt, as I always say. Personally I think feedback should be changeable. It's very commonplace for a simple misunderstanding to result in a negative. If I posted a positive when I recieved a check, I should be able to change it to a negative if the check bounces after I've shipped the item, and back to a positive again once the customer has taken care of it. And a buyer should be able to change a positive to a negative after receiving a coin guaranteed to be genuine, after later finding out it's fake. If the seller honors the authenticity guarantee, the seller should be able (and willing) to change the feedback to positive again. It should go without saying that in these examples COMMUNICATION should take place and resolution attempted before changing/altering a feedback, just as you would try to communicate before posting a damaging feedback with the current system. I hope my post is successful in sharing my position on this. It's a delicate area and I'm not trying to convince anyone that they're right or wrong...I just wanted to explain my stance on feedback and my reasoning for the way I do things. If the feedback system is ever altered to be more "fair" I'll adjust my policies accordingly. Nick Boyd[/QUOTE]
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