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<p>[QUOTE="MorganFred, post: 41724, member: 1779"]OK, OK, the Walmart thing was a bad example. Best analogy I could come up with late last night. I'll think of somethin' else.</p><p><br /></p><p><br /></p><p><br /></p><p>I agree 100%. Buyers must make allowances for shipping and other problems and most certainly there must be communications between both parties before one party or the other posts negative feedback, something which doesn't happen anywhere near enough (I've also observed that many people are functionally illiterate and just will not send email). And you're also right regarding some wackos who can't be pleased for love nor money nor, as my sainted mother used to say, "can't make some people happy even if they was cookin' for angels.". I remember one thread somewhere some months ago regarding a seller who had excellent feedback right up to the last 20 or so auctions when it went, rightly so, into the toilet for non-delivery. After that, his reputation was ruined due to all the bad feedback. Well, it certainly didn't matter to him: he had died.</p><p><br /></p><p>And you illustrate the point very nicely when you check feedback: feedback is really the only gauge a potential buyer or seller has to judge the integrity of a prospective party and his/her item. As the OP (bOBCAT46) stated, if feedback isn't left, especially for a new seller or buyer, then that person is at a disadvantage because s/he will have no record of previous transactions.</p><p><br /></p><p><br /></p><p><br /></p><p>I can see your point if a seller has had a bad experience with a buyer who can't be pleased for any reason and certainly buyers have a further responsibility beyond just paying on time, but I think a seller's reaction to such a negative incident by withholding all future feedbacks until the buyer sends feedback is over-reaction since most buyers, as you probably have learned, are trustworthy and relatively easily satisfied if they are treated honestly with a good product delivered in a timely and safe manner. Further, if a seller runs into a bad buyer who gives him an undeserved neg feedback, there is still the seller's recourse to leave a further response to the neg feedback. Taking it out on subsequent buyers by withholding feedback is not an answer to an uncommon problem, at least for a honest dealer.</p><p><br /></p><p>In all these transactions, we are dealing with many types of people; I'm not at all certain that we nor eBay can apply generalities wide enough to cover all personality types and all situations. For me, the best I can do is treat all customers as fairly and honestly as I can, giving them the benefit of the doubt as much as reasonably possible. Sure, sooner of later, I'm gonna run into some jerk who wants something for nothing, but I'm not gonna take it out on the next run of buyers.</p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p>Again, it isn't eBay's intent with its feedback system for a seller to withhold feedback until the buyer posts his. It is apparent that eBay considers the buyer's main responsibility fulfilled when s/he has paid in a timely fashion and that, once done, is the time for the seller to leave feedback. In fact, eBay's policies prohibit feedback extortion which is nothing more than a seller saying, "I'll leave you feedback after you leave me feedback.". This system is obviously flawed with plenty of room for abuse, so it needs to be changed.</p><p><br /></p><p><br /></p><p><br /></p><p>Feedback extortion isn't my term. It's been around for quite awhile, eBay itself uses it, and I picked it up some years ago while reading a forum. And while I've been an eBayer since 1999, I haven't had a large quantity of transactions (around 200, maybe 75% in sales) since generally I sell higher ticket items ($100 and up) rather than lesser expensive stuff (with exceptions), with my sales being mostly coins and Boy Scout stuff. I certainly DO care about receiving positive feedback since I also want to get my numbers up -I'm at only 110 at the moment, all 100% positive, so a LOT of parties have failed to give me any feedback at all which likewise make me frustrated, but there isn't much I can do about it except rag on the other party which I won't do since I might want them back as a customer (and I do have a growing number of repeat buyers). I also suspect that eBayers who state that they don't care about feedback may be, in truth hypersensitive to feedback and may live in fear of negative feedback especially if they have a record of 100% positive feedbacks. I certainly know that I will feel very badly if I am given an undeserved negative feedback, so I go to great lengths to please the customer. Further, I won't buy from someone if it appears from their feedback that they apply feedback extortion.</p><p><br /></p><p>Again, the eBay feedback system is far from perfect, definitely favors the seller who should not abuse it, and the system is overdue for some changes, but until these changes come about, we have to live with it as it is now.[/QUOTE]</p><p><br /></p>
[QUOTE="MorganFred, post: 41724, member: 1779"]OK, OK, the Walmart thing was a bad example. Best analogy I could come up with late last night. I'll think of somethin' else. I agree 100%. Buyers must make allowances for shipping and other problems and most certainly there must be communications between both parties before one party or the other posts negative feedback, something which doesn't happen anywhere near enough (I've also observed that many people are functionally illiterate and just will not send email). And you're also right regarding some wackos who can't be pleased for love nor money nor, as my sainted mother used to say, "can't make some people happy even if they was cookin' for angels.". I remember one thread somewhere some months ago regarding a seller who had excellent feedback right up to the last 20 or so auctions when it went, rightly so, into the toilet for non-delivery. After that, his reputation was ruined due to all the bad feedback. Well, it certainly didn't matter to him: he had died. And you illustrate the point very nicely when you check feedback: feedback is really the only gauge a potential buyer or seller has to judge the integrity of a prospective party and his/her item. As the OP (bOBCAT46) stated, if feedback isn't left, especially for a new seller or buyer, then that person is at a disadvantage because s/he will have no record of previous transactions. I can see your point if a seller has had a bad experience with a buyer who can't be pleased for any reason and certainly buyers have a further responsibility beyond just paying on time, but I think a seller's reaction to such a negative incident by withholding all future feedbacks until the buyer sends feedback is over-reaction since most buyers, as you probably have learned, are trustworthy and relatively easily satisfied if they are treated honestly with a good product delivered in a timely and safe manner. Further, if a seller runs into a bad buyer who gives him an undeserved neg feedback, there is still the seller's recourse to leave a further response to the neg feedback. Taking it out on subsequent buyers by withholding feedback is not an answer to an uncommon problem, at least for a honest dealer. In all these transactions, we are dealing with many types of people; I'm not at all certain that we nor eBay can apply generalities wide enough to cover all personality types and all situations. For me, the best I can do is treat all customers as fairly and honestly as I can, giving them the benefit of the doubt as much as reasonably possible. Sure, sooner of later, I'm gonna run into some jerk who wants something for nothing, but I'm not gonna take it out on the next run of buyers. Again, it isn't eBay's intent with its feedback system for a seller to withhold feedback until the buyer posts his. It is apparent that eBay considers the buyer's main responsibility fulfilled when s/he has paid in a timely fashion and that, once done, is the time for the seller to leave feedback. In fact, eBay's policies prohibit feedback extortion which is nothing more than a seller saying, "I'll leave you feedback after you leave me feedback.". This system is obviously flawed with plenty of room for abuse, so it needs to be changed. Feedback extortion isn't my term. It's been around for quite awhile, eBay itself uses it, and I picked it up some years ago while reading a forum. And while I've been an eBayer since 1999, I haven't had a large quantity of transactions (around 200, maybe 75% in sales) since generally I sell higher ticket items ($100 and up) rather than lesser expensive stuff (with exceptions), with my sales being mostly coins and Boy Scout stuff. I certainly DO care about receiving positive feedback since I also want to get my numbers up -I'm at only 110 at the moment, all 100% positive, so a LOT of parties have failed to give me any feedback at all which likewise make me frustrated, but there isn't much I can do about it except rag on the other party which I won't do since I might want them back as a customer (and I do have a growing number of repeat buyers). I also suspect that eBayers who state that they don't care about feedback may be, in truth hypersensitive to feedback and may live in fear of negative feedback especially if they have a record of 100% positive feedbacks. I certainly know that I will feel very badly if I am given an undeserved negative feedback, so I go to great lengths to please the customer. Further, I won't buy from someone if it appears from their feedback that they apply feedback extortion. Again, the eBay feedback system is far from perfect, definitely favors the seller who should not abuse it, and the system is overdue for some changes, but until these changes come about, we have to live with it as it is now.[/QUOTE]
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