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<p>[QUOTE=&quot;HandsomeToad, post: 459794, member: 12965&quot;]Tell me where I am reading into what:</p><p>&nbsp;</p><p><i>eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction.</i></p><p>&nbsp;</p><p><i>When a seller lists an item on eBay and a buyer bids on or buys it, the seller and buyer enter into a contract that both members are expected to honor. For sellers, this contract includes both formal requirements, as well as informal, &quot;common-sense&quot; obligations to provide good service to their buyers. If the seller doesn&#039;t meet these requirements, it leads to a bad experience for the buyer and may result in negative or neutral Feedback or low detailed seller ratings (DSRs) for the seller.</i></p><p>&nbsp;</p><p><i>Sellers who don&#039;t meet these requirements and obligations are not honoring their contract and are creating bad experiences for buyers. Sellers who create excessive bad buyer experiences compared to how much they sell may violate the Seller Performance policy. </i></p><p>&nbsp;</p><p><i>Buyers can let eBay know about their experience with a seller through item not received or item significantly not as described disputes, as well as Feedback, including DSRs.</i></p><p>&nbsp;</p><p>It is clear that Jack has the right to ask for a refund and the seller did not explicitly say no refunds, so Jack is in the right with no questions (other than switching coins but I know Jack wouldn&#039;t do that). </p><p>&nbsp;</p><p>Ribbit <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie1" alt=":)" unselectable="on" unselectable="on" /></p><p>&nbsp;</p><p>Ps: As to actually doing something to the seller, I doubt it too but the policy is in place for them to do something and that is something Jack can use to his advantage when &quot;discussing&quot; this with the seller. <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie2" alt=";)" unselectable="on" unselectable="on" /></p><p>&nbsp;</p><p>Pps: Also, when Jack sends Ebay a statement, it would help Jack to point out things that are a violation, without mentioning it&#039;s a violation. <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie2" alt=";)" unselectable="on" unselectable="on" /> (ie. - the coins were listed as Uncirculated when they weren&#039;t, they were cleaned/polished circulated coins and thus, not as described.)[/QUOTE]</p><p><br /></p>

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