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<p>[QUOTE="Tater, post: 992042, member: 9717"]I need some advice on how to deal with a sour buyer on ebay. I sell a coin, receive payment and have the item shipped within two business days. I ship through ebay and print the shipping label through Paypal. I sent the item on the 1st of Sept. Well two days ago I get an email saying he hasn't received his coin yet. I thought lets give it another day with Labor Day things get slowed with USPS. Yesterday he wants more information. I do some checking send him the details from the tracking which he can look at if he would like, well the status showed it out for delivery at a different zip. Well now I'm in a panic thinking I sent it to the wrong address. I do some checking and it was sent to the right address so I call USPS. They say that their was an error and that the coin was in the right zip code and that the tracking had not been updated. Well today the tracking is updated and it is in the right zip. My thoughts it will be delivered tomorrow. I have sent maybe 5-6 emails to this guy explaining what I am finding out and trying to do everything I can over a 1000 miles away to help out. My emails are professional, unlike his. The guy has been rude via email. I understand the frustration, but I've done everything right. He is demanding a full refund tomorrow, ya right. and has opened a claim in ebay with me. Ebay sends me a message and says that it is too soon and I should email this guy and work it out, well no kidding. </p><p><br /></p><p>What should I do now, I'm thinking this guy might be a scammer. What protection do I have with ebay as the seller? How do I protect my feedback?[/QUOTE]</p><p><br /></p>
[QUOTE="Tater, post: 992042, member: 9717"]I need some advice on how to deal with a sour buyer on ebay. I sell a coin, receive payment and have the item shipped within two business days. I ship through ebay and print the shipping label through Paypal. I sent the item on the 1st of Sept. Well two days ago I get an email saying he hasn't received his coin yet. I thought lets give it another day with Labor Day things get slowed with USPS. Yesterday he wants more information. I do some checking send him the details from the tracking which he can look at if he would like, well the status showed it out for delivery at a different zip. Well now I'm in a panic thinking I sent it to the wrong address. I do some checking and it was sent to the right address so I call USPS. They say that their was an error and that the coin was in the right zip code and that the tracking had not been updated. Well today the tracking is updated and it is in the right zip. My thoughts it will be delivered tomorrow. I have sent maybe 5-6 emails to this guy explaining what I am finding out and trying to do everything I can over a 1000 miles away to help out. My emails are professional, unlike his. The guy has been rude via email. I understand the frustration, but I've done everything right. He is demanding a full refund tomorrow, ya right. and has opened a claim in ebay with me. Ebay sends me a message and says that it is too soon and I should email this guy and work it out, well no kidding. What should I do now, I'm thinking this guy might be a scammer. What protection do I have with ebay as the seller? How do I protect my feedback?[/QUOTE]
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