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<p>[QUOTE=&quot;Lehigh96, post: 1555166, member: 15309&quot;]I have never received a false complaint, much less 2 or 3.</p><p><br /></p><p><br /></p><p><br /></p><p>I have never had anyone leave negative feedback.&nbsp; My goal is to ensure that they are satisfied with their purchase.&nbsp; If they are not, I offer an unconditional 14 day return policy and will issue a full refund the same day I receive the item back.&nbsp; This is the way E-Bay wants it, and for good reason, it helps ensure that both the buyer and seller are happy.&nbsp; If you don&#039;t want returns, open a pawn shop.&nbsp; Any respectable retail establishment will take returns.&nbsp; </p><p><br /></p><p>Here is a little story for ya.&nbsp; In February of this year I sold a 1943/2-P Jefferson Nickel PCGS MS65 FS for $1,150 to a buyer who took over a week to pay and then notified me on the expiration date of the return policy that he was returning the coin because he took it to 4 different dealers who all told him it wouldn&#039;t upgrade.&nbsp; I was not happy with his course of action and told him so but was required to take the coin back and refund his money which I did.&nbsp; A few weeks later he used an E-Bay alt to negotiate a deal on the same coin in order to exact revenge for the comment I made during the return process.&nbsp; In late March 2012, I sold the same coin to a different buyer for $1,350.</p><p><br /></p><p><br /></p><p><br /></p><p>There is no reason to see who left you low stars if you are conducting your business properly.&nbsp; There are four categories for detailed sellers ratings:</p><p><br /></p><p>1)&nbsp; <b>Item as described</b>:&nbsp; This is the most important one as it is the primary source of most SNADs.&nbsp; But if you take your time to ensure that your listings are organized and accurate, there is no reason you can&#039;t meet the requirement.</p><p>2)&nbsp; <b>Communication</b>:&nbsp; If there are no messages sent during the transaction, the buyer does not have the ability to rate this category.</p><p>3)&nbsp; <b>Shipping Time</b>:&nbsp; For top rated seller status, E-Bay requires that tracking information be uploaded within 24 hours of payment for 90% of your sales.&nbsp; If you meet the tracking requirement for an item, the buyer does not have the ability to rate this category.</p><p>4)&nbsp; <b>Shipping &amp; Handling Charges</b>:&nbsp; If you offer free shipping, the buyer does not have the ability to rate this category.&nbsp; </p><p><br /></p><p>So you see, by playing by E-Bay&#039;s rules to be a top rated seller, you can eliminate most of the hazards that would cause you to lose your top rated seller status.&nbsp; You have to decide how important the 20% discount is to you as a seller.&nbsp; The requirements are designed to make E-Bay a buyer friendly environment and adhering to the rules is really not that difficult.</p><p><br /></p><p><br /></p><p><br /></p><p>In my experience, free shipping is only a problem for no reserve auction listing that you expect to be under $10.&nbsp; For those items I would charge $2 S&amp;H.</p><p>&nbsp;</p><p><br /></p><p><br /></p><p>Who cares?&nbsp; I have never found it necessary to live chat with an E-Bay representative.</p><p><br /></p><p><br /></p><p><br /></p><p>If you are going to provide anecdotal evidence, can you at least tell the story?</p><p><br /></p><p><br /></p><p><br /></p><p>They were forced to do this by E-Bay sellers who tried to avoid paying E-Bay fees by selling items for $1 and charging hundreds of dollars for S&amp;H.&nbsp; What would you have done if you were E-Bay?</p><p><br /></p><p><br /></p><p><br /></p><p>I don&#039;t know how you know this but my response is again, who cares?&nbsp; </p><p><br /></p><p><br /></p><p><br /></p><p>This should tell you that if you want to sell on E-Bay you need to accept returns.&nbsp; All you need to do is read threads on this forum to realize that accepting returns is one of the most important things that coin buyers look for in an E-Bay seller.&nbsp; If you want to invite problems and negative feedback, have no returns.&nbsp; The only time no returns is appropriate should be for bullion, but I don&#039;t dabble in that arena.&nbsp; My guess is that bullion experts do not use E-Bay to sell their metals.</p><p><br /></p><p>Remember, it is E-Bay, not TimBay.&nbsp; It is their site, their rules, and the rules and fees are perfectly reasonable IMO.&nbsp; Personally, it surprises me that you left out the most common complaint about E-Bay and the only one that truly has merit IMO.&nbsp; I will leave it to you to figure out what I am talking about.[/QUOTE]</p><p><br /></p>

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