Does PCGS owe me?

Discussion in 'World Coins' started by H8_modern, Sep 29, 2016.

?

Does PCGS owe me a refund/voucher?

  1. No, they spent considerable time to research the coin.

    53.8%
  2. Yes, they didn't do what they were paid to do.

    30.8%
  3. I'll punt too; I don't know if they owe you anything.

    15.4%
  1. Insider

    Insider Talent on loan from...

    "Authenticity Unverifiable" At NGC is a "NO DECISION." You get a refund less shipping and handling. Therefore (unconfirmed) it probably is a PCGS "no decision" also and if so, you deserve a refund. Call PCGS and let us know. I would; but I rarely get satisfaction on the left coast.;)
     
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  3. H8_modern

    H8_modern Attracted to small round-ish art

    Found my other counterstamp, not worth grading but I wonder if it would actually grade. A US host coin is much more rare.

    [​IMG]
    [​IMG]
     
  4. lordmarcovan

    lordmarcovan 48-year collector Moderator

    Agreed, a Bust half host coin is awesome.

    (Especially the ones on Draped Busts! But Capped Bust hosts are awesome enough.)
     
  5. GDJMSP

    GDJMSP Numismatist Moderator

    From the PCGS website today -

    upload_2016-10-1_8-57-12.png


    From the PCGS website 15 years ago - (please notice code 86)


    No Grades
    PCGS will not grade and encapsulate any coins with the following problems:

    82 Filed Rims Rim(s) and/or edge is filed.

    83 Peeling Lamination Potential for sealing damage.

    84 Holed and/or Plugged Any filled or non-filled hole.

    86 No Opinion – our experts are unable to determine a coin’s authenticity –
    fee not refunded


    87 Not Eligible For Service Selected – the coin is too valuable for the
    chosen service level – fee refunded

    90 Questionable Authenticity – the coin is most likely a counterfeit.

    91|N-1 Questionable/Artificial Toning (or Questionable Color for copper)

    92|N-2 Cleaned – surface damage due to a harsh, abrasive cleaning

    93|N-3 Planchet Flaw - Metal impurity or defect in the planchet –
    depends on severity

    94|N-4 Altered Surface - Whizzed, harsh cleaning, thumbed over
    (using a pasty substance to cover defects or alter the appearance).

    95|N-5 Scratch - depends on the severity of the scratch. Rim dent.

    96|N-6 No Service – coins we do not certify (i.e. medals, some privately
    made issues, etc.) or cannot certify (i.e. over-sized coins)

    97|N-7 Environmental Damage – i.e. corrosion, coating (lacquer),
    excessively heavy toning, etc.

    98|N-8 Damage – deliberate surface damage, i.e. graffiti, spot(s) removed,
    etc. – depends on severity

    99|N-9 PVC (Poly-Vinyl-Chloride) – a plasticizer used to produce vinyl that
    will leach out of the holder and onto the coin, eventually damaging the
    surfaces.
     
  6. lordmarcovan

    lordmarcovan 48-year collector Moderator

    Alexander the Great on that ancient from the PCGS page screenshot looks like he's pouting over that "No Service". LOL

    Beware, PCGS! You do NOT want to annoy the ghost of Big Al! He conquered most of the known world when he was alive, and practically a kid.

    Nosiree.

    Do you really want to unleash the power of an undead Alexander the Great on Newport Beach?

    Two words for you: Walking... Dead.

    Two more: Zombie... Apocalypse.
     
    Last edited: Oct 1, 2016
  7. Hommer

    Hommer Curator of Semi Precious Coinage

    Hmmmm, I'm guessing they have a resident expert on the purity of a nail.
     
    Paul M., gronnh20 and green18 like this.
  8. H8_modern

    H8_modern Attracted to small round-ish art

    I know what their policy is. As an electrician, you would not be happy with me if I came out to your house and said, "Yeah, I don't know what's wrong. That will be $100."
     
  9. Insider

    Insider Talent on loan from...

    ...and if people who use their service would revolt, this policy would be changed in a heartbeat. Do you have any idea what the overhead to run PCGS or NGC is? At one time, I had a clue about NGC and it has gone up plenty as now their parking lot size has doubled and then some.

    If collectors and dealers quit sending coins to PCGS until this stupid rip-off policy was changed, IMO it would take less than two months! To bad it will never happen.

    Although, the work/time/expense required to research a "no decision" is more than a normal coin; so what, they can afford to eat the cost.
     
  10. H8_modern

    H8_modern Attracted to small round-ish art

    I'm not a huge fan of TPGs in general because at heart, I'm an ancients collector. I understand that over the last 100 years, certainly 1500-2000, coins in nice condition have been cleaned/wiped which shouldn't disqualify a coin from being collectible. I don't plan on complaining to PCGS or expect anything to happen. I just wanted to spark a lively discussion.
     
  11. Insider

    Insider Talent on loan from...

    Just about every ancient coin I've ever seen has been "played with." Nevertheless, there are "original-enough" ones out there but they are very rare. The bar for cleaning "details" is much lower for these coins. Unfortunately, even when a hoard is discovered they may end up being improperly cleaned before they reach our hands.
     
  12. NorthKorea

    NorthKorea Dealer Member is a made up title...

    But this is EXACTLY what electricians do. Actually, they charge MUCH more to do exactly that. They'll look at the wiring, and attempt to track down an issue. If nothing is found, they still bill you for the inspection ("service call"). Typically this is $250-$500 for the minimal billed hour of work.
     
    Paul M., gronnh20 and Yankee42 like this.
  13. NorthKorea

    NorthKorea Dealer Member is a made up title...

    What percentage of coins do you think get this specific "Authenticity Unverifiable" outcome? Do you really think dealers will give up using PCGS because one out of every... 1500 submitted coins gets this label? I can't see that happening.

    As for "regular collectors," I can't see them boycotting PCGS over something that they may *never* encounter in their entire collecting lifetime.
     
  14. Insider

    Insider Talent on loan from...

    It does not matter. Collectors /dealers control the income and can get changes done. Anyway this is just a DREAM to correct a TPGS rip-off.
     
  15. H8_modern

    H8_modern Attracted to small round-ish art

    That's not how I do it. Rarely do I not know the problem but sometimes you can't find the problem. When I can't find it, I bypass it. If electricians in your area can get away with charging those rates, I need to move.
     
  16. GDJMSP

    GDJMSP Numismatist Moderator

    Why do you, or anybody else, send coins to a TPG to begin with ? You do it because you want "their" opinion of the coin. And why do you want their opinion ? In most cases it's because the person submitting the coin can't authentic or grade the coin themselves, AND because the opinion of the TPGs is trusted and respected by the market as a whole.

    So this coin, "their" opinion is questionable authenticity. What do you want them to do with a coin like that ? Put it in a slab anyway ? Would you even want to own a coin in slab like that ? Would you leave a coin in a slab like that ? I sure can't think of many who would.

    Now, your argument is the same as the one people used to use back when the TPGs body bagged coins - the TPG didn't do anything for you, they didn't do their job - so they should not be paid. Well they did do their job, their job is to give you their opinion - nothing more.

    Suppose they had said this coin is a counterfeit, and then refused to slab it. Would you still say they didn't do their job and not want to pay them ? Of course not, because you COULDN'T say that ! They did exactly what they were supposed to do ! And because they did, you are obligated to pay them.

    If you go to the doctor because you don't feel well, And he tells you - you have cancer - and he tries to cure you. But he fails and says - sorry, I tried but I can't cure you ? Did he not do his job ? Should you not pay him ?

    You see, with some things, people doing their jobs and deserving to be paid for doing so is not dependent upon "you" getting the result you want. Some things just can't be done.

    When the TPGs changed their 20 year long policy of not slabbing problem coins, they didn't change things because that's what people wanted. They changed their policy because they drastically need to increase submissions, some how, some way. And by agreeing to slab problem coins, they created an entirely new market segment for themselves. They gave themselves an entirely new way to make money ! They DID NOT do it for their customers.
     
  17. NorthKorea

    NorthKorea Dealer Member is a made up title...

    The rates I quoted "$250-$500 per hr billable" is pretty standard here. Plumbers (which seem to be the low end of the blue collar home repair spectrum) start at $85 per hr for something like RotoRooter. Cost of living is simply higher here. Do you go out on calls and charge nothing if you can't solve the problem after 50 minutes of searching and scanning?
     
  18. Insider

    Insider Talent on loan from...

    @GDJMSP has a good point. As I posted, in most cases the coins that the TPGS cannot reach an opinion take a lot of time and effort. I quess by saying "Authenticity Unverifiable" rather than "We don't know one way or another" gives them an "out" to keep the money. Nevertheless, I believe most of the other TPGS's give a refund in a case like this.

    I remember cases in the 1970's when the only two authentication companies in the US (ANACS & INSAB) would have sent the coin back with a refund and a note that "The opinions of our consultants are divided" or "No decision."
     
  19. H8_modern

    H8_modern Attracted to small round-ish art

    Yes. It hasn't happened often but if I don't fix the problem, I don't charge for my time.
     
  20. H8_modern

    H8_modern Attracted to small round-ish art

    You seem to think "We don't know" is an opinion. No, I wouldn't want it slabbed with Authenticity Unverified. I paid for authentication because we all know they sell better and for more in plastic.
     
  21. H8_modern

    H8_modern Attracted to small round-ish art

    I guess "We don't know" is an opinion, just not one worth paying for, in my opinion.
     
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