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<p>[QUOTE=&quot;gronnh20, post: 4238194, member: 73224&quot;]They were not clear.&nbsp; Pretty clear and absolutely clear are worlds apart.&nbsp; Did you submit Apollo coins?&nbsp; It wasn&#039;t about regular vs. occasional submitter.&nbsp; I am a regular submitter and have paid dues for years.&nbsp; It was a coin count.&nbsp; The submitter had to submit a large quantity of coins.&nbsp; I don&#039;t remember the exact number, except it was more than the ten(both dollars, half dollars and the set) I submitted.&nbsp; That wasn&#039;t cheap.&nbsp; I can accept the fact I missed the fine print.&nbsp; That&#039;s not the point.&nbsp; Customer service is the point.</p><p><br /></p><p>The fact that some obscure print on a webpage absolves PCGS of better customer service is laughable.&nbsp; I guarantee if I had submitted coins without payment, PCGS would have contacted me or sent the coins back.&nbsp; Or if I submitted coins under a modern tier and they were 19th century coins, they would have contacted me or sent the coins back.&nbsp; Think of all the submissions that could be submitted in error where the submitter OWED PCGS money to complete the transaction.&nbsp; Guaranteed PCGS contacts those customers.&nbsp; Why couldn&#039;t they contact me?&nbsp; Because I had paid them enough money for any option that was available for that coin.&nbsp; Any option.&nbsp; But, I can&#039;t get a call for my submission error?&nbsp; </p><p><br /></p><p>Not everyone that submits coins to TPGs are looking for an advantage to sell the coin.&nbsp; I happened to like the label I had picked out for my coin, for my collection.&nbsp; I didn&#039;t choose the label with future financial rewards in mind.&nbsp; Nothing more than that is how I wanted to display my coin.&nbsp; Not now, thanks PCGS.&nbsp; Some of us are hobbyists.&nbsp; We actually collect coins for enjoyment.[/QUOTE]</p><p><br /></p>

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