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<p>[QUOTE=&quot;sonlarson, post: 1130203, member: 15488&quot;]I contacted the Royal Mint and they ask me to send them Photo of the coin. I sent them the same photo you see here. This is the reply I got today.</p><p>&nbsp;</p><p style="text-align: left"><font face="Arial"><font size="2"><span style="color: #0000ff">Hello</span></font></font></p> <p style="text-align: left"><font face="Arial"><font size="2"><span style="color: #0000ff">Thank you for your reply.</span></font></font></p> <p style="text-align: left"><font face="Arial"><font size="2"><span style="color: #0000ff">My supervisor has examined the photographs of the coin and agrees that it is faulty but to avoid the cost of returning the coin I have been authorised to send you a replacement coin free of charge.&nbsp; Please accept my apologies for the inconvenience caused.</span></font></font></p> <p style="text-align: left"><font face="Arial"><font size="2"><span style="color: #0000ff">Regards</span></font></font></p><p style="text-align: left"><font size="3"><span style="color: #808080">Elizabeth Knapgate</span></font></p></p> <p style="text-align: left"><font size="3"><span style="color: #808080">Customer Services Officer</span></font><font face="Times New Roman"><font size="3"> </font></font></p> <p style="text-align: left"><font face="Times New Roman"><font size="3"><br /></font></font></p> <p style="text-align: left"><br /></p><p><br /></p><p>I don&#039;t know if any of you have done business with the Royal Mint before but I cannot begin to express my gratitude for the way they have handled this. This is much, much more than I expected. I promised them I would share thier great customer service with everyone I know in the coin collecting community. I consider this a start. Some of our own U.S. companys should take this approach. Thank you Royal Mint.[/QUOTE]</p><p><br /></p>

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