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Message:: [QUOTE="mike98024, post: 385471, member: 10019"]Mark Feld wrote "I generally distinguish "cherry-picking", which just about everyone seems to think is perfectly fine, from buying a coin based on a misquote of a price/clerical error, etc" Mark- I admire your sense of ethics, but as a 20 year veteran of retail business, I think you are misunderstanding our world. Human error is part of our business reality. Over the years I have lost thousands due to misquotes and mispricing errors. My staff is taught to congratulate the customer on a great buy, then fix the mistake. The way we handle the loss builds customer loyalty and is better than advertising, as you can see in mark h's post. I would bet that every collector here would love to shop at this dealers store! His $200 mistake will be a net gain in the end because he treated mark h well. If this kind of mistake threatens the dealers survival, then most likely there are other more substantial business issues at play. I always think of these moments as a way of paying tuition. Don't feel bad about getting a great deal. Sometimes the business gets a great deal when purchasing and makes a few extra bucks as well. Mike[/QUOTE]