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<p>[QUOTE="usmc60, post: 2567781, member: 76739"]Totally agree on your statement. At my branch bank I even have the manager helping me on my collection endeavors.USMC60 PS. When I had my stroke, I had to retire early when I was feeling better and able to get around. I went to the branch bank in my neighborhood which I have been a member of that bank for over 15 years, I should say that particular bank name. Purchase a box of quarters. When I have finished going through the box and went to the bank to return them. I was told by the teller they had a six roll deposit limit. Had her call the manager over and he pulled out the policy and showed me in the bank's policy a maximum of six rolls per transaction. He basically refuse to take the box back as a whole. So I to change my deposit slip and made it out for the six rolls. Needless to say I spent the whole morning making out individual deposit slips for six rolls of coins at a time. After a couple of hours of depositing that box. I went up to the manager and told him I wish to close my account. I'd never seen a manager try to do the back step so fast to try and keep my account. I explained to that manager that he had the choice to accept the box of quarters from a long time member of that bank instead he choose to follow bank policy which cost him my account. Moved to another bank and been happy ever since.<img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie50" alt=":happy:" unselectable="on" unselectable="on" /><img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie50" alt=":happy:" unselectable="on" unselectable="on" />Most of the time I worked out of state. A lot of the time was up in Washington state. So the bank was the same name. It seen the branch bank in the neighborhood that I was living in Washington state, also had the same policy because they were the same bank. But that bank manager realized a long time customer deserve the respect of being a long time customer. And my favorite teller at that bank would actually put rolls of coins aside for me. Since I came into that bank on a weekly basis. Basically all I'll say is some banks know what good customer service really is.[/QUOTE]</p><p><br /></p>
[QUOTE="usmc60, post: 2567781, member: 76739"]Totally agree on your statement. At my branch bank I even have the manager helping me on my collection endeavors.USMC60 PS. When I had my stroke, I had to retire early when I was feeling better and able to get around. I went to the branch bank in my neighborhood which I have been a member of that bank for over 15 years, I should say that particular bank name. Purchase a box of quarters. When I have finished going through the box and went to the bank to return them. I was told by the teller they had a six roll deposit limit. Had her call the manager over and he pulled out the policy and showed me in the bank's policy a maximum of six rolls per transaction. He basically refuse to take the box back as a whole. So I to change my deposit slip and made it out for the six rolls. Needless to say I spent the whole morning making out individual deposit slips for six rolls of coins at a time. After a couple of hours of depositing that box. I went up to the manager and told him I wish to close my account. I'd never seen a manager try to do the back step so fast to try and keep my account. I explained to that manager that he had the choice to accept the box of quarters from a long time member of that bank instead he choose to follow bank policy which cost him my account. Moved to another bank and been happy ever since.:happy::happy:Most of the time I worked out of state. A lot of the time was up in Washington state. So the bank was the same name. It seen the branch bank in the neighborhood that I was living in Washington state, also had the same policy because they were the same bank. But that bank manager realized a long time customer deserve the respect of being a long time customer. And my favorite teller at that bank would actually put rolls of coins aside for me. Since I came into that bank on a weekly basis. Basically all I'll say is some banks know what good customer service really is.[/QUOTE]
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