Communicating with Naville

Discussion in 'Ancient Coins' started by benhur767, Aug 14, 2020.

  1. benhur767

    benhur767 Sapere aude

    Has anyone tried communicating with Naville in London? I've emailed them three times in the last three weeks or so. Twice I replied to an earlier email they had sent me, another time I filled out their online "contact us" form. They sent me the wrong coin — a coin I didn't purchase, but not the more expensive coin I did purchase. I even sent them a photo as evidence.

    The only address I can find for them is the generic info@navillenumismatics.com. Maybe someone knows how to contact a specific person there? Apparently whoever maintains the "info" email account is AWOL.
     
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  3. Carausius

    Carausius Brother, can you spare a sestertius?

    Maybe summer holiday schedules interfering with response time. I would not worry about them making it right somehow. They are reliable.
     
    Last edited: Aug 14, 2020
  4. fomovore

    fomovore Supporter! Supporter

    Seems that the pandemic and related closures and delays resulted in quite a bit of confusion at the auction houses. I had one coin "misplaced" too (by a different business). Unpleasant, but understandable.
     
    benhur767 likes this.
  5. benhur767

    benhur767 Sapere aude

    This may be so, but even small-time dealers on VCoins indicate dates when they're away, and even individuals set auto-reply messages if they're out of the office.
     
    DonnaML likes this.
  6. Andres2

    Andres2 Well-Known Member

    Received this coin within a week:
    P1140261ttm (6).jpg

    This was on the invoice:

    P1240760 (2).JPG
     
    Alegandron and Bing like this.
  7. thejewk

    thejewk Well-Known Member

    If it were me, I would be calling them on the phone number above, and if there was nothing resolved within the week I would be investigating reversing the charges.
     
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