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<p>[QUOTE="modernman, post: 325311, member: 11789"]Like most issues this one isn't black and white. Some will argue that if the price is marked it must sell at that price. If that were the case there would be so many criminals working at high end jewelry stores, coin shops and retail shops "accidentally" mispricing the items so their friends and family members could profit, and the business would suffer. I've worked in retail for many years and "sliding" and "shrinkage" by employees cause a greater loss than theft by customers. Customers also switch price tags on items. Retail pricing laws govern over the integrity of advertised prices to the scanned prices and the shelf and signage prices, but they don't unconditionally require that the item be sold at the marked price. </p><p> </p><p>In this case "the kid" decided that the price needed to be verified and adjusted upward. He was probably trained to do that by the owner. If it were the shop owner I would hope he would try to appease the customer by offering some type of discount. The merchant should be trying to win over a customer, and at the same time a customer should behave in a manner that the merchant would welcome. Retailers are beginning to blacklist certain customers with abusive behavior and practices. </p><p> </p><p>I don't think "the kid" had the authority or tact to offer any concession. If it were an adult and you were not treated with respect in the handling of this situation you should take your business elsewhere............but that wouldn't be so easy if it were the only shop in town, now would it? </p><p> </p><p>just my .02 worth.........[/QUOTE]</p><p><br /></p>
[QUOTE="modernman, post: 325311, member: 11789"]Like most issues this one isn't black and white. Some will argue that if the price is marked it must sell at that price. If that were the case there would be so many criminals working at high end jewelry stores, coin shops and retail shops "accidentally" mispricing the items so their friends and family members could profit, and the business would suffer. I've worked in retail for many years and "sliding" and "shrinkage" by employees cause a greater loss than theft by customers. Customers also switch price tags on items. Retail pricing laws govern over the integrity of advertised prices to the scanned prices and the shelf and signage prices, but they don't unconditionally require that the item be sold at the marked price. In this case "the kid" decided that the price needed to be verified and adjusted upward. He was probably trained to do that by the owner. If it were the shop owner I would hope he would try to appease the customer by offering some type of discount. The merchant should be trying to win over a customer, and at the same time a customer should behave in a manner that the merchant would welcome. Retailers are beginning to blacklist certain customers with abusive behavior and practices. I don't think "the kid" had the authority or tact to offer any concession. If it were an adult and you were not treated with respect in the handling of this situation you should take your business elsewhere............but that wouldn't be so easy if it were the only shop in town, now would it? just my .02 worth.........[/QUOTE]
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