Message:

<p>[QUOTE=&quot;FreakyGsMom, post: 558198, member: 17127&quot;]<b>I am totally disappointed in the U.S. Mint</b></p><p><br /></p><blockquote><p><font size="3"><b> :headbang: :headbang: :headbang: I have had a TERRIBLE morning thanks to the United States Mint!</b></font> <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie3" alt=":(" unselectable="on" unselectable="on" /> <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie3" alt=":(" unselectable="on" unselectable="on" /> <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie3" alt=":(" unselectable="on" unselectable="on" /></p><p><br /></p></blockquote><p>The US Mint saga continues.&nbsp; After our conversation with &quot;Jackie&quot; at the US Mint on Saturday morning Garrett started this thread to alert others of the <i>&quot;major computer glitch&quot;</i> that she described they were having with the Lincoln Roll Sets, we were told on Saturday that <i>&quot;over 100 orders had been affected by the glitch.&quot;</i>&nbsp; Jackie actually recommended that Garrett tell other collectors to check their orders to be certain they were not affected. She also assured us that our order would be reinstated and we would receive our order in the order it was placed in.&nbsp; She asked that we be patient because there was only 1 supervisor that could resolve the issue since it was the weekend.&nbsp; Garrett checked on our order Sunday and Monday and it still remained cancelled.&nbsp; At his insistence, I called the US Mint this morning to see if the problem had been resolved and get an estimated ship date.&nbsp; The rep that I got this morning, &quot;Mia&quot; was very nice and helpful, but according to her everything Jackie told us on Saturday was a lie, I&#039;m not paraphrasing here, she actually said &quot;she lied to you.&quot;&nbsp; <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie3" alt=":(" unselectable="on" unselectable="on" /> Mia said there has been no &quot;major computer glitch&quot; and our order was cancelled because when they ran the credit card last week it didn&#039;t go through.&nbsp; I knew my credit card expired and called the US Mint as soon as I got the new card with new expiration to give them the info and have my account updated, but apparently it didn&#039;t get changed by the mint.&nbsp; I cannot even begin to explain how disappointed I am in the Mint. <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie4" alt=":mad:" unselectable="on" unselectable="on" /> Credit cards have expiration dates... they expire,&nbsp; but I really thought by calling and updating them with the new expiration BEFORE the card expired I had handled things before it was a problem.&nbsp; I actually gave them the new expiration date the same day (3/13) of the original order, about 45 minutes after the order was placed a new card came in the mail and I called IMMEDIATELY.&nbsp; I don&#039;t know if the rep that I originally gave the updated info to messed up something when she changed things or what but there is no way the charge would have been declined by my bank if it was submitted correctly.</p><p><br /></p><p>Mia informed me this morning that Jackie lied about everything and that she also knew the order was cancelled on Saturday due to a problem with the credit card.&nbsp; The notes that Mia read to me that Jackie placed were TOTALLY different than what Jackie told us on Saturday.&nbsp; Why in the world would this person lie???&nbsp; Who are these people the mint is hiring for customer service?&nbsp; Another thing that really bothers me is that I gave my credit card number IN FULL along with the expiration date to Jackie for verification on Saturday and today the mint tells me their employee is a liar. Today&#039;s rep said there is no way that Jackie updated ANY credit card info on our account Saturday because according to her it can&#039;t be modified with a cancelled order.&nbsp; Now in addition to having no rolls of Lincoln cents I&#039;m worried my CC info might be compromised.&nbsp; Sorry this is so long, but I&#039;m really bummed. This is terrible customer service and I&#039;m not sure which is worse...being lied to by the mint or having the mint admit they lied to you.&nbsp; I was told by the rep this morning that ALL of their calls are recorded, so if the supervisor replays Saturdays call they will hear that my story is accurate, but I&#039;ve spent 1 1/2 hours of my time dealing with this mess and I&#039;m just plain mad.&nbsp; Any suggestions?[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in