Charmy's PERSONAL TOUR OF STACKS BOWERS' AND PCGS's FACILITIES w/lots of photos!!!

Stacks Bowers and PCGS (both in Irvine) recently announced the following grading and consignment event at Stacks’ new offices and since PCGS was offering tours of their offices at the same time, I thought I’d take the opportunity to consign some coins I’ve had for a while to the August ANA auction and take PCGS up on their tour offer which is what I did today. Here is their announcement:

So I went to Stacks Bowers’ offices first



I met with Scott Reiter so he could write up my consignments.


Then Scott took me on a tour of their offices. Here is their beautiful new building



These are their affiliates that are also housed in the same building


Something in particular caught my eye – they have WINE auctions too (sadly, I didn't see any actual bottles of wine)!




This is the main lobby with a security guard who checks you in


This is a secondary lobby, also with a security guard


Then I was introduced to two of Stacks’ amazing catalogers:

Jim Matthews


Frank Van Valen


In this room is someone you may recognize from some of my show reports - Corbin, a PCGS grader working on consignment coins, and a very nice Stack’s staffer Sarah Jackels assisting him.



Then it was off to PCGS for my private tour!

When I first arrived, I did have to leave my purse with the security guys. And of course, before the tour I asked if it would be ok to take photos, and then I also asked permission from Don and Steve before each picture that I took. There were certain more sensitive areas where I knew they wouldn't want me to take photos so I didn't even ask, like the security office and the Secure Plus area. Other than that, whenever I asked if I could take a picture, they said it was ok - they truly were great hosts, very nice, kind, easy going, and didn't mind answering any questions I had.

I first met with Don Willis who showed me around the corporate office


This is part of their customer service area


This is John Nelson, PCGS’s webmaster!


Mike Sherman, PCGS’s VP


Kristen in Marketing


Catherine in Graphic Design


Don Willis in his office



Then Steve Mayer, PCGS’s Chief Operating Officer, took over my tour and brought me down to the security area, receiving area, and grading rooms. As you can imagine, the security room has camera views EVERYWHERE – from the parking lot, to the customer “red phone” entry door to the dealer lobby (no more stealing pens and rubberbands!) and of course everywhere in between!

This is the room where all the coins are held except during the time they are being processed. The room is surrounded by 6-inch thick concrete and steel walls, including the ceiling.


This is one of the desks where the mail is opened – note the video cameras that record all packages as they are opened.


These are small white boxes that hold coins from each submission – they have already been separated from the submission form. The step before this is where the information from a submission form is inputted in the computer and the coins are then separated from the form and placed in their own white box with stickered labels on the box and each coin identifying the submission form number – it does NOT contain any customer information so the graders do not know who submitted the coin(s). All submissions and coins are labeled, verified, and doublechecked along each step of the way


This is the main grading room


And here are several graders – that’s senior grader Charley Brown in the back by the wall


This is the bulk grading room


This guy is placing the coin in the clear round gasket, then places the coin and gasket between the top and bottom pieces of the slab, as well as the label


Then these guys put the slab and coin on this press and seal the slab together. These guys are lightening fast and you can tell these guys have been doing this for quite a while!


They have the same process for baseball cards


A sealed blank slab


This is where the coins are verified and reunited with the submission forms


This is the shipping room. PCGS uses USPS Overnight Express to ship coins to customers unless the customer has their own FedEx account. This is the FedEx side


This is only a half day’s pile of coins ready to be shipped – they usually ship out twice this much in one day


I didn’t take any photos but I was also showed the Secure Plus room where they take the digital images of coins submitted for Secure Plus grading. (I was told that most all foreign coins are now digitally imaged.) The person working in this room had two small machines about the size of an old Browning camera along with two computer screens, and while one coin was being processed, the guy would work on the other machine/computer so he could process coins twice as fast. He was very adept in what he was doing!

I really enjoyed my tour and very much appreciate Don and Steve taking the time to personally walk me through their facility. The tour was so interesting and very helpful in giving me a much better understanding of PCGS’s grading process. THANK YOU Don and Steve!!!!


My next stop was the office of Ian Russell’s GreatCollections.com (also in Irvine). Since Stacks Bowers’ generally had a $1,000 minimum coin value they would accept for the Philly ANA auction, I also had some coins below that minimum so I decided to take them to Ian. Yes, I know I could have simply give them to Teletrade since they were right there in the same building as Stacks Bowers, but I really like to give smaller companies as much of my business as I can, since I am sort of in the same boat! Not to mention that Ian and his wife Raeleen are two of the hardest working people I know!




So that’s it – Hope you all enjoyed this little tour as much as I did!!!

 

Log in or Sign up to hide this ad.

Marvelous tour and write up Charmy. I Thoroughly enjoyed it.

 

Wow this was a surprise post. Very cool I enjoy seeing the inner workings of places, especially when they include my hobbies.

Even though I am anti-slab, mainly for ancients, this would still be pretty cool to see.

Thanks for the post charmy.

 

Very good write-up (as usual). Thanks for the inside look at something most of us will never see in person.

 

Charley Brown is a grader? Good grief!
Guy

 

[knew that was coming sooner or later]

 

Had to be said, Ken, and it might as well come from me. After all, I do live in Needles, home of Peanuts' Spike.
Guy

 

I love reading your posts, Charmy! Thank you. Always informative. Keep up the good work.

 

God, I'd love to work for PCGS.

 

The graders and the auctioneers are the same people/business? Hmmmm

 

Not quite sure where you got that idea?

Stacks Bowers is not affiliated with PCGS - they just teamed up for this "grading and consignment event" to encourage consignments. You bring your coins to Stacks Bowers to consign for the auction, if the coin meets Stack's minimum $$ criteria, THEY will pay to have PCGS grade raw coins or cross non-PCGS coins for the ANA Philly auction in August (rather than charge you for the grading fee). And to save time, Stacks Bowers had a PCGS grader in their office to prescreen and process the coins.

 

Ok, got it. Had me worried for a second. Thanks for the cool post!

 

Thank You for bringing this insight to all of us.

P.O.T.Y. (Post Of The Year), so far at least.


-thecointrader

 

you said "affiliates" and the sign on the door clearly says stack's and teletrade... i'm starting to think like coppermania...

the sign on the door, and your post #1, says they are.

 

Where do you see PCGS on the door??? Spectrum owns Stacks and Teletrade, both of which are auction companies - agaiin, not affiliated with PCGS!

 

i added an underline and italics to your own words...

 

AGAIN, PLEASE ANSWER MY QUESTION - WHERE DO YOU SEE PCGS ON THAT DOOR? Where did I say PCGS was affiliated with Stacks Bowers or Teletrade?

Are you confusing Teletrade with PCGS? One last time.... Spectrum owns Stacks Bowers and Teletrade, both of which are auction companies. PCGS is a third party grading service and is in an entirely different building and (for the last time) is NOT affiliated with any of the other companies!

 

Really?

Let me rewrite it for you;
These are their (Stacks Bowers) affiliates. It (the door) does not and Charmy does not say that PCGS is included in the affiliation.

 

sorry, i made a mistake... i reread what you posted and found where i erred...

a PCGS person and a stack's person in the same room, after you said affiliates... seemed funny to me, but then...

i inadvertently skipped this line the first time through. my fault!!! i'm sorry for saying something that was out of line when i clearly made the mistake.

 

Hey, was that guy handling the coin with his bare hands?